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CallFinder + Methodist Health System: Measuring Empathy to Increase Payments & Performance

December 15, 2021 by Ashley Watson

Mitchell Taylor, Director of Collections for Methodist Health System, reveals how CallFinder’s solution measured empathy on every agent phone call, which increased the percentage of their payment plans by 25% and their self-pay collections by $150,000 per month. Learn how improving efficiency and agent performance can help your business.