Home Resources Videos CallFinder + Centris: Credit Union Builds QA Program Around CallFinder

CallFinder + Centris: Credit Union Builds QA Program Around CallFinder

September 13, 2022 by Ashley Watson

Centris Quality Assurance Specialist, Nicole Crawford explains how automating their QA process with CallFinder not only saves valuable time, but it also provides objective call scores that managers can use to give unbiased feedback and coach agents on soft skills. Learn why CallFinder is now the foundation of Centris’s quality assurance program.