Automated call monitoring software for small businesses allows entrepreneurs and business managers to learn details about their clients and prospects they wouldn’t be aware of otherwise. With this information, businesses can devise ways to increase their bottom lines as they interact with customers over the phone. In today’s market, customer interaction software is essential for improving the customer experience. This affordable and effective tool provides business owners and managers with a figurative window into the minds of their customers, which enables them to make better business decisions. Read on to learn more about how call monitoring software and customer interaction analytics can benefit your small business.