Solutions By Industry Small Business

Small Business

Customer interaction and speech analytics for small businesses.

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Call Monitoring for Small Businesses

Automated call monitoring software for small businesses allows entrepreneurs and business managers to learn details about their clients and prospects they wouldn’t be aware of otherwise. With this information, businesses can devise ways to increase their bottom lines as they interact with customers over the phone. In today’s market, customer interaction software is essential for improving the customer experience. This affordable and effective tool provides business owners and managers with a figurative window into the minds of their customers, which enables them to make better business decisions. Read on to learn more about how call monitoring software and customer interaction analytics can benefit your small business.
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Use CallFinder to improve agent performance, the customer experience, and create marketing strategies that close more deals.

Agent Performance

Agent Performance

Research shows certain metrics are key to keeping your customers happy and maximizing your workforce’s productivity, including your average handle time and first call resolution rate. When you use CallFinder for small businesses, you can easily identify call reasons and outcomes to improve your first call resolution rates and agent performance.
Monitoring Script Compliance
Customer Experience

Customer Experience

When you monitor interactions between your customer service representatives and your customers, you can address problems and make adjustments on a group or individual basis. This ensures that your agents are providing the best service possible, which improves agent performance, key performance metrics, and ultimately, the customer experience.
Customer Experience Management
Sales Opportunities

Sales Opportunities

Call monitoring software gives small businesses the opportunity to gauge the effectiveness of their cross- and up-selling techniques and make adjustments accordingly. You can also identify the responses to marketing strategies from specific demographic groups, giving you a chance to personalize your sales tactics to create more opportunities to close deals.
Monitoring Sales Effectiveness

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