Home Resources White Papers US Contact Center Decision-Makers’ Guide: CallFinder Quality Monitoring & Call Recording

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December 06, 2019 by Ashley Watson - Last Updated: December 09, 2019

US Contact Center Decision-Makers’ Guide: CallFinder Quality Monitoring & Call Recording

Your competitors are likely offering automated speech analytics as part of their service to clients, giving them a steep competitive edge in the high-stakes game of providing exceptional customer experiences.

Have you implemented speech analytics as part of your QA process? Contact Babel’s report, The 2019-2020 US Contact Center Decision-Makers’ Guide, will help direct you through choosing the right speech analytics vendor for your business, and how this technology is used in contact centers to overcome your biggest challenges in the contact center with speech analytics.

Download the white paper to know how to:

  • Gain management visibility into 100% of customer interactions using a SaaS speech analytics solution, such as CallFinder Acuity.
  • Access insights about the drivers for customer satisfaction and loyalty that can be shared throughout the organization
  • Make your QA team more efficient by automatically monitoring more interactions with the same size QA team
  • Achieve scalability as your contact center grows by increasing quality monitoring from 10-15% to 100%
  • Change QA assessment frameworks and improve processes for a successful future
 
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