Home Resources White Papers Monitoring QA Remotely: How to Manage Work-From-Home Agents & Monitor Customer Interactions with Cloud-Based QA Technology

White Papers

April 01, 2020 by Ashley Watson

Monitoring QA Remotely: How to Manage Work-From-Home Agents & Monitor Customer Interactions with Cloud-Based QA Technology

As companies are asking employees to work remotely during the Coronavirus (COVID-19) pandemic, managers and employees alike are looking for resources to address the challenges of working from home. This creates a particular urgency for QA Managers, who may be required to manage remote agents for the first time.

To help you with this transition, CallFinder’s white paper discusses the challenges of a remote workforce for QA managers, while highlighting the benefits of hiring & managing WFH agents using automated quality monitoring tools and cloud technology. Learn how to leverage your call recordings to create better business strategies and transition to a virtual workspace.

 
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