Home Resources White Papers Capture the Customer Experience And Gain Insights with Speech Analytics

White Papers

April 27, 2017 by Morgan Pulitzer - Last Updated: April 01, 2021

Capture the Customer Experience And Gain Insights with Speech Analytics

woman speaking with a customer on the phone

Improving the customer experience, extracting business insights, and identifying cost savings opportunities are all benefits of using speech analytics technology in your business or contact center. Recording and processing your calls with CallFinder speech analytics will help your business with the following:

  1. Quickly locate satisfied or disappointed customers.
  2. Identify coaching and training opportunities for front line employees.
  3. Assess business drivers, like promotions and advertising campaigns.
  4. Analyze audio recordings for competitive intelligence.
  5. Monitor script compliance by sales and customer service staffs.

Download the white paper to learn how you can access in-depth business intelligence from daily customer conversations using CallFinder’s affordable cloud-based call recording and speech analytics technology.

 
  • This field is for validation purposes and should be left unchanged.