Kate R

White Papers

Capture the Customer Experience, Gain Insights with Speech Analytics

Improving the customer experience, improving efficiency, extracting business insights, and identifying cost savings opportunities are all benefits of using speech analytics technology in your business or contact center.   Recording and processing your calls with CallFinder speech analytics will help your business:

1. Quickly locate satisfied or disappointed customers.
2. Identify coaching and training opportunities for front line employees.
3. Assess business drivers, like promotions and advertising campaigns.
4. Analyze audio recordings for competitive intelligence.
5. Monitor script compliance by sales and customer service staffs.

Read how you can access in-depth business intelligence contained within the conversations your company is having every day with your customers using CallFinder’s affordable cloud-based call recording and speech analytics technology.

Get your free copy of Capture the Customer Experience with Web-based Solutions to Record, Search, and Analyze Conversations Between Customers and Agents today!

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