BUZZWORTHY Podcast

In this episode of BUZZWORTHY, Valerie McSorley sits down with Matt Fisher, President of NexRep, to explore how contact centers are evolving in the age of AI. Matt shares insights on integrating customer tools, supporting agents with smarter technology, and why the human touch is more critical than ever for complex, emotional interactions.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Camille Rosales, founder of Synervo, to talk about customer experience transformation in fast-growing industries like insurance, fintech, and banking. Camille shares why action, not just talk matters for CX success, how she helps companies reduce inefficiency and burnout, and why strong women supporting each other drives lasting impact.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Bruce Belfiore, CEO of BenchmarkPortal, about the evolving world of contact centers and the power of community learning. Bruce shares why building trust, fostering peer connections, and embracing change are critical to staying ahead, and how BenchmarkPortal’s upcoming event in Austin helps leaders unleash their inner CX rockstar.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Chip Hoffman, Senior Business Development Executive at CallFinder, about how organizations can overcome analysis paralysis and start transforming their call centers today. Chip shares stories of real clients using empathy to drive better results, explains why waiting to adopt AI tools can hold companies back, and discusses how CallFinder empowers agents, supervisors, and executives to make informed decisions faster.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Meghan Dufour, Product Manager at CallFinder, about how client feedback drives innovation. Meghan shares how her team works closely with clients and analysts to uncover real problems, build meaningful solutions, and keep improving the platform to make customers’ lives easier.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Dan Sorrell, CTO of CallFinder, to explore how AI, machine learning, and a consultative approach are transforming call center coaching and QA. Dan shares insights on the future of customer experience, why human interactions still matter, and how CallFinder supports call centers of all sizes with their innovative platform and hands-on team.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Sam Petersen, Senior Client Services Analyst of CallFinder, to explore how he’s helped transform contact centers with automated QA and personalized client support. From home improvement to credit unions, Sam shares insights on tailoring tech to every industry, and why building long-term relationships is key to client success.

In this episode of BUZZWORTHY, Valerie McSorley sits down with Laura Noonan, CRO of CallFinder, at Gillette Stadium to discuss the power of human connection in the evolving world of contact centers. Laura shares insights on building strong, values-based partnerships, the importance of trust and authenticity, and her cautious yet curious approach to AI. Tune in for real talk on balancing technology with the irreplaceable value of personal service in today’s customer experience landscape.