BUZZWORTHY Podcast

CallFinder is proud to present BUZZWORTHY, a podcast hosted by Valerie McSorley. Our team and other contact center gurus sit down with Valerie to discuss all things contact center including: the importance of client relationships, the future of AI in the business, and a deep dive into what we do here at CallFinder.

BUZZWORTHY Podcast By Valerie McSorley

With Guest: Dan Sorrell

In this episode of BUZZWORTHY, Valerie McSorley sits down with Dan Sorrell, CTO of CallFinder, to explore how AI, machine learning, and a consultative approach are transforming call center coaching and QA. Dan shares insights on the future of customer experience, why human interactions still matter, and how CallFinder supports call centers of all sizes with their innovative platform and hands-on team.

BUZZWORTHY Podcast By Valerie McSorley

With Guest: Sam Petersen

In this episode of BUZZWORTHY, Valerie McSorley sits down with Sam Petersen, Senior Client Services Analyst of CallFinder, to explore how he’s helped transform contact centers with automated QA and personalized client support. From home improvement to credit unions, Sam shares insights on tailoring tech to every industry, and why building long-term relationships is key to client success.

BUZZWORTHY Podcast By Valerie McSorley

With Guest: Laura Noonan

In this episode of BUZZWORTHY, Valerie McSorley sits down with Laura Noonan, CRO of CallFinder, at Gillette Stadium to discuss the power of human connection in the evolving world of contact centers. Laura shares insights on building strong, values-based partnerships, the importance of trust and authenticity, and her cautious yet curious approach to AI. Tune in for real talk on balancing technology with the irreplaceable value of personal service in today’s customer experience landscape.