Powerful. Scalable. Easy.
At CallFinder, you pay only for what you need. You can scale your account at any time to fit your budget.* Starting as low as $600.
- Affordable cloud-based speech analytics and call scoring platform
- One-on-one training & product support with our MyAnalyst service
- Automated scorecards per call, individual agent, and by agent team
- Scorecard summary reports and data exports
- Executive snapshot of top KPIs, such as average number of calls and call duration
- Call transcriptions and sentiment analysis
- Processing of up to 100% of inbound and outbound recordings
- No per-seat license costs
- Unlimited users, 24/7 access to user-friendly, online dashboard
*Pricing may vary based on monthly hours of recordings.
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Product Comparison
Features | CallFinder View | CallFinder Acuity |
---|---|---|
Speech Analytics | ✔ | ✔ |
Speech-to-Text Transcription | ✔ | ✔ |
Transcription Search | ✔ | ✔ |
Transcription Dashboard | ✔ | ✔ |
Automated Call Scorecards | — | ✔ |
Automated Team Scorecards | — | ✔ |
Automated Agent Scorecards | — | ✔ |
Sentiment Analysis | ✔ | ✔ |
Emotion Detection | ✔ | ✔ |
Silence Detection | ✔ | ✔ |
Overtalk Detection | ✔ | ✔ |
Multi-Language Support | ✔ | ✔ |
Analytics Dashboard | ✔ | ✔ |
Custom Reports | ✔ | ✔ |
Search Statistics | — | ✔ |
Filtering | ✔ | ✔ |
Tagging | — | ✔ |
CRM Integrations | ✔ | ✔ |
Contact Center Software Integrations | ✔ | ✔ |
Managed Client Services* | — | ✔ |
Unlimited Account Users | ✔ | ✔ |
Data Exports | ✔ | ✔ |
Features | CallFinder View | CallFinder Acuity |