CallFinder

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Call Quality Monitoring Software

CallFinder’s cloud-based quality monitoring and speech analytics solution eliminates the inefficiencies of the quality monitoring process. See what sets our quality monitoring software apart from the competition with a live demo.

  • Simple, user-friendly SaaS solution with CRM integration
  • Implementation and one-on-one, personalized training with a software expert
  • Usage-based pricing to fit your budget

CallFinder Acuity

CallFinder Acuity is our next generation, full-solutions suite providing automated call quality monitoring and agent scoring through call transcripts, automated scorecards, and custom reports. CallFinder Acuity integrates with your existing contact center solutions provider, and continuous product enhancements ensure that customers leverage the latest technology. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.

CallFinder View

CallFinder View makes quality monitoring easy with our user-friendly, searchable call transcriptions. View every customer interaction and quickly search call transcripts for specific keywords using our flexible search logic to zero in on the precise phrases that help you understand call outcomes. Plus, CallFinder’s unique sentiment and emotion analysis feature quickly identifies areas in which your agents can be more effective on the phone and improve the customer experience they provide.

Product Comparison

FeaturesCallFinder ViewCallFinder Acuity
Speech Analytics
Speech-to-Text Transcription
Transcription Search
Transcription Dashboard
Automated Call Scorecards
Automated Team Scorecards
Automated Agent Scorecards
Sentiment Analysis
Emotion Detection
Silence Detection
Overtalk Detection
Multi-Language Support
Analytics Dashboard
Custom Reports
Search Statistics
Filtering
Tagging
CRM Integrations
Contact Center Software Integrations
Managed Client Services*
Unlimited Account Users
Data Exports
FeaturesCallFinder ViewCallFinder Acuity

*Fees apply for CallFinder View.