Call Quality Monitoring Software
CallFinder’s cloud-based quality monitoring and speech analytics solution eliminates the inefficiencies of the quality monitoring process. See what sets our quality monitoring software apart from the competition with a live demo.
- Simple, user-friendly SaaS solution with CRM integration
- Implementation and one-on-one, personalized training with a software expert
- Usage-based pricing to fit your budget
Our Partners
CallFinder Acuity
CallFinder Acuity is our next generation, full-solutions suite providing automated call quality monitoring and agent scoring through call transcripts, automated scorecards, and custom reports. CallFinder Acuity integrates with your existing contact center solutions provider, and continuous product enhancements ensure that customers leverage the latest technology. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.
CallFinder View
CallFinder View makes quality monitoring easy with our user-friendly, searchable call transcriptions. View every customer interaction and quickly search call transcripts for specific keywords using our flexible search logic to zero in on the precise phrases that help you understand call outcomes. Plus, CallFinder’s unique sentiment and emotion analysis feature quickly identifies areas in which your agents can be more effective on the phone and improve the customer experience they provide.
Product Comparison
| Features | CallFinder View | CallFinder Acuity |
|---|---|---|
| Speech Analytics | ✔ | ✔ |
| Speech-to-Text Transcription | ✔ | ✔ |
| Transcription Search | ✔ | ✔ |
| Transcription Dashboard | ✔ | ✔ |
| Automated Call Scorecards | — | ✔ |
| Automated Team Scorecards | — | ✔ |
| Automated Agent Scorecards | — | ✔ |
| Sentiment Analysis | ✔ | ✔ |
| Emotion Detection | ✔ | ✔ |
| Silence Detection | ✔ | ✔ |
| Overtalk Detection | ✔ | ✔ |
| Multi-Language Support | ✔ | ✔ |
| Analytics Dashboard | ✔ | ✔ |
| Custom Reports | ✔ | ✔ |
| Search Statistics | — | ✔ |
| Filtering | ✔ | ✔ |
| Tagging | — | ✔ |
| CRM Integrations | ✔ | ✔ |
| Contact Center Software Integrations | ✔ | ✔ |
| Managed Client Services* | — | ✔ |
| Unlimited Account Users | ✔ | ✔ |
| Data Exports | ✔ | ✔ |
| Features | CallFinder View | CallFinder Acuity |