Call Quality Monitoring Software
Automatic Visibility Into 100% Of Conversations
- Immediate identification of non-compliant agents
- Usage-based pricing to fit your budget
- Easy to use Software as a Service (SaaS) solution
- Expert client support with a dedicated CallFinder Analyst
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Product Comparison
| Features | CallFinder View | CallFinder Acuity |
|---|---|---|
| Speech Analytics | ✔ | ✔ |
| Speech-to-Text Transcription | ✔ | ✔ |
| Transcription Search | ✔ | ✔ |
| Transcription Dashboard | ✔ | ✔ |
| Automated Call Scorecards | — | ✔ |
| Automated Team Scorecards | — | ✔ |
| Automated Agent Scorecards | — | ✔ |
| Sentiment Analysis | ✔ | ✔ |
| Emotion Detection | ✔ | ✔ |
| Silence Detection | ✔ | ✔ |
| Overtalk Detection | ✔ | ✔ |
| Multi-Language Support | ✔ | ✔ |
| Analytics Dashboard | ✔ | ✔ |
| Custom Reports | ✔ | ✔ |
| Search Statistics | — | ✔ |
| Filtering | ✔ | ✔ |
| Tagging | — | ✔ |
| CRM Integrations | ✔ | ✔ |
| Contact Center Software Integrations | ✔ | ✔ |
| Managed Client Services* | — | ✔ |
| Unlimited Account Users | ✔ | ✔ |
| Data Exports | ✔ | ✔ |
| Features | CallFinder View | CallFinder Acuity |