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CallFinder’s cloud-based quality monitoring and speech analytics solution eliminates the inefficiencies of manual call quality monitoring. We deliver a consistent and unbiased quality monitoring and call scoring methodology across all agents.

Call Quality Monitoring Software

Automatic visibility into 100% of conversations
  • Immediate identification of non-compliant agents
  • Usage-based pricing to fit your budget
  • Easy to use Software as a Service (SaaS) solution
  • Expert client support with a dedicated CallFinder Analyst

Product Comparison

FeaturesCallFinder ViewCallFinder Acuity
Speech Analytics
Speech-to-Text Transcription
Transcription Search
Transcription Dashboard
Automated Call Scorecards
Automated Team Scorecards
Automated Agent Scorecards
Sentiment Analysis
Emotion Detection
Silence Detection
Overtalk Detection
Multi-Language Support
Analytics Dashboard
Custom Reports
Search Statistics
CRM Integrations
Contact Center Software Integrations
Managed Client Services*
Unlimited Account Users
Data Exports
FeaturesCallFinder ViewCallFinder Acuity

*Fees apply for CallFinder View.