QA Best Practices White Paper

QA Best Practices

Improve the customer experience through quality assurance best practices using CallFinder’s speech analytics solution! This white paper explains how speech analytics technology automates call quality monitoring with valuable tools, such as call categorization, advanced reporting, automated scorecards, and more.

Here are just some of the ways speech analytics helps businesses:

  • Automatically monitor 100% of recorded calls
  • Boost customer satisfaction levels, referrals and brand loyalty
  • Improve agent performance and ensure script compliance
  • Increase first-call resolution metrics and reduce call times

Hear From Our Customers

“Now that we are able to score 100% of our enrollment calls with CallFinder, we have raised the quality of nearly every call conducted, with the same size QA department. Plus, CallFinder’s client support team spent hours listening to our needs in order to develop solutions specifically for us, which says a lot about their commitment to serving their clients.”

– Sam Wilkerson, Quality Assurance Manager at BCInsourcing

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