Monitoring QA Remotely: How to Manage Work-From-Home Agents & Monitor Customer Interactions with Cloud-Based QA Technology
Because of the Coronavirus (COVID-19) pandemic, more and more companies allow employees to work from home. Now managers and employees alike are looking for resources to address the challenges of working from home. CallFinder’s white paper discusses the challenges of a remote workforce for QA managers, while highlighting the benefits of hiring & managing WFH agents using automated quality monitoring tools and cloud technology. Learn how to leverage your call recordings to create better business strategies and transition to a virtual workspace.