Are you set up to monitor remote agent interactions during COVID-19? Learn how to transition to a remote workforce with our Work From Home Resources.
Schedule a demo with a speech analyst and learn how to easily monitor agent interactions with CallFinder's affordable QA technology.
As COVID-19 spreads, and more people are working from home, managers and employees alike are looking for resources to address the challenges of a remote workspace. CallFinder is here to help with the most relevant topics & resources.
Understanding & Responding To Your Customers During COVID-19 (Blog Post)
Monitoring and agent-customer conversations is critical during a crisis. Learn to monitor agent performance and ensure customer satisfaction from a distance.
As You Move Your Call Center Agents to WFH Settings, Read This (Blog Post)
Live voice conversations are still relevant in contact centers. Here’s how to monitor them remotely with automated call quality monitoring solutions.
Monitoring QA Remotely: How To Manage WFH Agents [Download Paper]
Learn tips, tricks, and best practices for work from home jobs in the contact center & call quality monitoring. Get your free copy of the white paper!
Schedule a demo to discuss your company’s unique WFH agent monitoring needs and remote QA strategies with a Speech Analytics Expert.Schedule A Demo
Automated Agent ScorecardsSearchable Call TranscriptionsSentiment AnalysisReal-Time Custom ReportsManaged Client Services
Affordable SaaS TechnologyNo Hardware RequiredContact Center IntegrationsDirect CRM Data FeedsUnlimited Account Users
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.