COVID-19: How CallFinder Can Help

Are you set up to monitor remote agent interactions during COVID-19? Learn how to transition to a remote workforce with our Work From Home Resources.

Quickly transition your call center to a work-from-home environment
Manage agent performance with easy-to-access, cloud-based SaaS technology
Use call recordings to identify & address customer concerns
Automate & scale your quality monitoring process without hassle
Gain business insights to help create a smarter virtual workspace
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Schedule a demo with a speech analyst and learn how to easily monitor agent interactions with CallFinder's affordable QA technology.

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Addressing the Business Challenges of COVID-19

Work From Home Agent Monitoring Resources

As COVID-19 spreads, and more people are working from home, managers and employees alike are looking for resources to address the challenges of a remote workspace. CallFinder is here to help with the most relevant topics & resources.

Understanding & Responding To Your Customers During COVID-19 (Blog Post)
Monitoring and agent-customer conversations is critical during a crisis. Learn to monitor agent performance and ensure customer satisfaction from a distance.

As You Move Your Call Center Agents to WFH Settings, Read This (Blog Post)
Live voice conversations are still relevant in contact centers. Here’s how to monitor them remotely with automated call quality monitoring solutions.

Monitoring QA Remotely: How To Manage WFH Agents [Download Paper]
Learn tips, tricks, and best practices for work from home jobs in the contact center & call quality monitoring. Get your free copy of the white paper!

Schedule a demo to discuss your company’s unique WFH agent monitoring needs and remote QA strategies with a Speech Analytics Expert.

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Remote Agent Monitoring Solution

What's Included

Automated Call Quality Monitoring

Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment Analysis
Real-Time Custom Reports
Managed Client Services

Work-From-Home Software

Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Unlimited Account Users

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CallFinder Speech Analytics

Why Choose CallFinder

Managed Services

Expert Advice & Ongoing Support

A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.

Affordable Pricing

Flexible, Usage-Based Pricing

Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.

Automated Scorecards

Agent & Team Scorecards

Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.

Call Transcription

Turn Call Recordings Into a Valuable Resource

Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.

Sentiment Analysis

Easily Identify Common Pain Points

Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.

Custom Reports

Customized Reports & Data Exports

Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.

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