Call Quality Monitoring Software

CallFinder’s cloud-based quality monitoring and speech analytics solution eliminates the inefficiencies of the quality monitoring process. See what sets our quality monitoring software apart from the competition with a live demo.

  • Simple, user-friendly SaaS solution with CRM integration
  • Implementation and one-on-one, personalized training with a software expert
  • Usage-based pricing to fit your budget

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Let us show you how CallFinder can transform your QA. Book your 15-minute demo today!

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CallFinder Acuity

CallFinder Acuity is our next generation, full-solutions suite providing automated call quality monitoring and agent scoring through call transcripts, automated scorecards, and custom reports. CallFinder Acuity integrates with your existing contact center solutions provider, and continuous product enhancements ensure that customers leverage the latest technology. Get 360° visibility and seamless data capture for monitoring and analyzing 100% of your customer interactions.

CallFinder View

CallFinder View makes quality monitoring easy with our user-friendly, searchable call transcriptions. View every customer interaction and quickly search call transcripts for specific keywords using our flexible search logic to zero in on the precise phrases that help you understand call outcomes. Plus, CallFinder’s unique sentiment and emotion analysis feature quickly identifies areas in which your agents can be more effective on the phone and improve the customer experience they provide.

Product Comparison

Features CallFinder View CallFinder Acuity
Speech Analytics
Speech-to-Text Transcription
Transcription Search
Transcription Dashboard
Automated Call Scorecards
Automated Team Scorecards
Automated Agent Scorecards
Sentiment Analysis
Emotion Detection
Silence Detection
Overtalk Detection
Multi-Language Support
Analytics Dashboard
Custom Reports
Search Statistics
Filtering
Tagging
CRM Integrations
Contact Center Software Integrations
Managed Client Services*
Unlimited Account Users
Data Exports
Features CallFinder View CallFinder Acuity

Testimonials From Our Clients

“Our member experience score has gone from 4.3 in January to a 4.7 in June, because we’ve been able to focus on soft skills.”
Cheryl Beams
Service Manager, Verve, a Credit Union
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“CallFinder helped us save many hours and serves as an invaluable tool to ensure our valued members receive the best service possible.”
Henry Antonov
Senior Quality Assurance Specialist, 4Front Credit Union
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Transform Your QA to Improve Your Bottom Line

0%
Reduction in AHT
0%
Increase in Revenue
0%
Reduction in Agent Churn
0%
Reduction in QA Time
0%
Customer Needs Visibility

Schedule a Demo 

See how CallFinder can transform your QA. Book your custom demo today.

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