BURLINGTON, Vermont, March 19, 2018 – CallFinder (https://www.mycallfinder.com), a leading provider of speech analytics solutions, recently hired Daniel Bowne II, expanding their sales team. Bowne will be instrumental in assisting businesses discover the value of speech analytics by identifying areas in their organizations where the customer experience, agent performance, and revenue can all be improved.
CallFinder’s rapid call indexing technology and intuitive user platform provides insights to close knowledge gaps within the call handling process and operations of the contact center. Organizations using speech analytics can review the unstructured data contained in voice conversations with their customers and automatically categorize and analyze the calls to identify business patterns and trends, improve agent performance, and turn the contact center into a profit center.
Bowne became a member of the CallFinder team in January 2018. His extensive background in the fields of sales and customer relations make him a strong asset in promoting CallFinder’s automated quality monitoring technology. In the past, Bowne served as Regional Sales Agent for credit insurance leader Coface North America, where he provided aid to businesses in protection and management of assets and accounts receivables, as well as against default or non-payment risks. Prior to that, he held the position of Communications Consultant at Broadview Networks, assisting organizations utilize Broadview’s technology including hosted VoIP, Call Center Software, Backup and Disaster Recovery, and Hosted Infrastructure. Bowne also worked at IBM MaaS360 (formerly Maas360 by Fiberlink) as an Account Executive, which consisted of enabling IT administrators to oversee all aspects of the mobile device environment, from deployment and enrollment to analytics and reporting.
Vice President of CallFinder Cliff LaCoursiere states, “I am very pleased to have Dan onboard as CallFinder accelerates revenue growth. Dan brings considerable sales experience and discipline to CallFinder along with a career track record of consistently placing as a top performer.”
CallFinder® is a market-leading provider of SaaS speech analytics technology that is powerful, affordable, and easy to use for small and medium size businesses looking to improve agent performance, automate quality monitoring, and provide a superior customer experience. The scalable and flexible technology automatically converts the spoken content of agent-customer interactions into structured data for instant categorization and analysis, enabling users to automatically report on agent performance and customer experience while extracting vital business intelligence. Businesses use CallFinder to gain visibility into the voice of their customers, monitor script compliance, enhance workforce training, manage quality assurance, analyze and improve business processes, and discover revenue opportunities. Speech analytics and scorecard solutions from CallFinder can be applied in businesses across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, insurance, manufacturing, utilities, education, and more. Learn more at https://www.mycallfinder.com.