BURLINGTON, Vermont, February 1, 2016 – CallFinder®, a leading provider of cloud-based speech analytics solutions announced today the naming of Cliff LaCoursiere as Vice President. LaCoursiere is responsible for leading CallFinder’s sales, development, and execution of the company’s product growth and marketing strategy.
“CallFinder has a rich history developing applications for its customers and working closely with them to achieve customer-designated business goals,” said LaCoursiere. “I am excited to join a seasoned team and looking forward to contributing to the evolution of CallFinder in meeting the demands of our customers and the SMB market segment.
LaCoursiere is a successful business leader and technology entrepreneur with more than twenty years of experience creating, building, and growing markets for both existing and new product categories. He brings to CallFinder his extensive knowledge in the speech analytics and SaaS solution delivery, and formerly served as co-founder at CallMiner, a leading speech analytics software company. As a pioneer in the analytics market space, LaCoursiere accelerated revenue through strategic technology and channel partnerships employing cloud, and big data technologies to deliver market-leading products.
“Expanding our products to meet the needs of our customers and the increasing market opportunity for speech analytics and automated call quality monitoring is essential to our growth strategy. Cliff’s deep experience with developing and marketing software-as-a-service speech analytics solutions will ensure that we continue to provide superior customer service while expanding our offerings,” said Mitch Knisbacher, CEO of CallFinder.
CallFinder’s rapid call indexing technology and intuitive user platform provides insights to close knowledge gaps within the call handling process and operations of the contact center. Organizations using speech analytics can review the unstructured data contained in voice conversations with their customers and automatically categorize and analyze the calls to identify business patterns and trends, improve agent performance, and turn the contact center into a profit center.
Prior to joining CallFinder, LaCoursiere was principal consultant with Zling providing marketing and sales strategy to leading brands. Before Zling, he was the vice president of sales and marketing of SDG where he rebranded the company’s image delivering double-digit, year-over-year growth in the highly competitive systems integrator market. LaCoursiere also worked as head of sales and account management for VirtualLogger, a pioneer in the delivery of SaaS-based contact center software.
About CallFinder Speech Analytics
CallFinder is a leading provider of cloud-based speech analytics that is powerful, flexible, and easy to use for improving agent performance across the contact center and the customer experience. Since 2011, CallFinder’s phonetic search engine has been uncovering business insights for businesses with internal contact centers. CallFinder systematically scans thousands of phone conversations to surface actionable intelligence and trends that transform unstructured, unleveraged data into insights that can be immediately applied to business objectives. With CallFinder, businesses can easily discover the conversations to generate more business, automate quality assurance, retain customers, work more effectively, and gather critical business intelligence. Cloud-based speech analytics offers real-time analysis of customers’ needs at a dramatically lower cost for implementation and support when compared to premise-based solutions. Learn more at https://www.mycallfinder.com .