Why You Should Know More About Audio Mining - CallFinder
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Why You Should Know More About Audio Mining

June 09, 2014 by Morgan Pulitzer

Is audio mining important? We think so, and we really can’t understate the importance of knowing more about it. Businesses can definitely benefit from audio mining because it enables them to manage quality control more efficiently and effectively. Read on to discover how audio mining can improve your day to day business operations.

What is Audio Mining?

Audio mining is a method that is used for the purpose of examining audio for specific instances of spoken words or phrases. Speech technology is used to identify the words or phonemes that are spoken in an audio or video file, and audio mining searches can then be used to locate specific words and phrases within the audio. These audio mining searches run at speeds that are usually extremely faster than real time, so large quantities of audio or speech can be sought in a small amount of time.

How can audio mining benefit your business?

One of the major advantages of audio mining is speed. With this technology you are able to complete a search many thousands of times faster than you would if you were limited to the capabilities of a human. Not only would a human have to listen to every piece of audio, but they would be required to listen to every word contained in the audio as well. In some circumstances, this would be practically impossible due to the time it would take for a human to listen to all the material.

Audio mining also has other benefits that will improve your business operations. This technology enables you to manage call quality and gain a better understanding on what your customers prefer. Both of these factors are important in maintaining successful business practices. Audio mining allows you to retrieve this data in a considerably short amount of time so that you can analyze it and make improvements when necessary.

Obtaining knowledge on audio mining may prove to be a favorable decision for your business. Not only will it allow you to implement excellent customer service but it can ensure that you will be able to maintain a high level of customer satisfaction. To talk more about audio mining solutions for your business please contact us.

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