Customers are the lifeblood of companies. Without customers, companies wilt and die. By providing a world class customer experience, you can retain current customers and even turn them into raving fans that help you attract more customers. We will discuss 3 aspects of world class customer service that help to give your customers amazing experiences:
Aspect #1 “Customer Goggles” The ability to see things as customers see and experience them is an very important aspect of great customer service. Failing to do so leads to misunderstandings and poor quality service. This ability allows you to anticipate what consumer are thinking lets say you recently reformatted the layout of your business, somone who understands their customers feelings would have had the foresight to see that the change may lead to frustration when valued customers come in and no longer can find things as swiftly as before.
Aspect #2 Don’t Sign checks you can’t cash, never make promises you can not or do no intend to keep. Reliability is an asset in good customer service consumers want to have faith in our organization that you will do what you say. Once reliablity is lost credablity is lost and credablity is not easy to regain. So if you say I will have the work done on your house in four weeks be sure to be done in four weeks.
Aspect #3 Don’t Dodge complaints embrace them, negative feedback is just as important as positive it lets you know whats wrong and gives you the opportunity to improve upon things you may be failing at. Embrace complaints and address them in a professional and helpful manner in the nend you retain a customer and at the same time improve a negative.
By implementing these 3 components into your customer service plan, you can create world class customer service experiences for your customer base.