Call Center Quality Assurance
Improving Quality Assurance to Enhance the Customer Experience
Customer satisfaction is the key to success and the good reputation of any organization. The latest automated call quality monitoring and quality assurance systems, like CallFinder speech analytics, is designed to fortify this all-important aspect of business success.
Beyond Call Recording and Quality Assurance
Analyzing business calls to find the “voice” of customers is becoming standard business practice among companies of all sizes, throughout industries, and within contact centers. More and more, simply recording calls and monitoring samples for “quality assurance” is becoming an antiquated process in the face of a growing trend to respond to the dynamic needs of a business’ customer base.
Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood and which traditional call recording cannot provide.
Currently, customer satisfaction with your company is the main competitive differentiator so it is necessary for businesses to go beyond simple call recording solutions and commit to implementing more robust recording solutions. This should include an audio mining component — in order to gain the full scope of true quality assurance.
Speech Analytics – Taking Call Center Quality Assurance to the Next Level
Along with ensuring quality, a complete recording and audio mining solution provides businesses with the latest technology to capture and analyze conversations with their customers. This allows businesses to improve employee training programs, monitor compliance, and capture business intelligence, with the goal of taking the customer relationship full circle to improve customer experience and close knowledge gaps.
Monitor Calls for Quality Assurance
Learn how CallFinder’s phonetic indexing technology and complete audio mining solution will help you capture customer data to improve operations and overall customer experience.
- Gain Business Insights
- Ensure Script Compliance
- Improve Workforce Training
- Increase Customer Satisfaction
- Call Center Quality Assurance
- Improve Sales & Marketing Effectiveness
- Manage Risk & Compliance
- Analyze the Voice of the Customer
- Expedite Dispute Resolution
- CallFinder Case Studies
- By Application
- Oral Surgery Practice Improves the Patient Experience with CallFinder
- National Tubs Company Uses Speech Analytics to Improve Training & Client Experience
- Maker of Home Care Products for Seniors Uses Call Recording With Speech Analytics to Improve Call Center Performance
- Hearing Aid Company Mines Call Recordings to Track Trial Period Effectiveness
- Cosmetic Surgery Practice Uses Call Recordings to Track Patient Preferences
- Retailer Improves Agent Performance, Employee Training With Call Monitoring Software
- Speech Analytics Software Gleans Competitor Intelligence for Auto Dealer
- Fortune 500 Company Ensures Script Compliance With Contact Center Recording
- Career College Saves Time, Resources with CallFinder Speech Analytics Technology