case-studies

Increase Customer Satisfaction

Improve Customer Satisfaction with Call Monitoring Software

In today’s world, customer service is often the main differentiator between competing companies. Call monitoring software is a powerful agent and customer service training tool used to evaluate and improve that critical point of contact between a customer and a call center agent. Without automated call monitoring software in place, the ability to measure agent performance is challenging and time consuming.

With CallFinder recording and monitoring technology working in real time to provide call quality monitoring for customer service and satisfaction, your business can:

  • Track agent performance (positive or negative)
  • Monitor script compliance of agents while they speak with customers
  • Optimize call center monitoring
  • Identify agents or areas of process that need monitoring and further training
  • Identify process issues and knowledge gaps in various business units
  • Empower and engage agents with knowledge and effective phone sales training, and increase agent retention

Increased knowledge of agent performance and productivity will add to your company’s customer service monitoring tools, generate more sales, and improve the overall customer experience you deliver.

To learn how CallFinder will help you easily discover your customer conversations and monitor agent performance, call 1-800-639-1700 to speak with a CallFinder Specialist and schedule an online demonstration of our innovative call recording and speech analytics system, or contact us today.

Easily Discover the Conversations    1-800-639-1700