Powering Change in the Utilities Industry with Speech Analytics
The US Utilities Industry faces a number of overlapping challenges, from changing customer expectations to a changing fuel mix While many companies are committed to developing a more resilient power grid, change is slow due to aging infrastructure, increasing cybersecurity threats, and[...]
US Contact Center Decision-Makers’ Guide: CallFinder Quality Monitoring & Call Recording
Your competitors are likely offering automated speech analytics as part of their service to clients, giving them a steep competitive edge in the high-stakes game of providing exceptional customer experiences Have you implemented speech analytics as part of your QA process Contact[...]
Monitoring QA Remotely: How to Manage Work-From-Home Agents & Monitor Customer Interactions with Cloud-Based QA Technology
As companies are asking employees to work remotely during the Coronavirus (COVID-19) pandemic, managers and employees alike are looking for resources to address the challenges of working from home This creates a particular urgency for QA Managers, who may be required to manage remote agents[...]