Kate R

Case Studies

Proven Results From Speech Analytics

Many facets of your business can benefit from call recording and search capabilities that give you the ability to mine the audio of your recorded conversations to capture the customer experience. Don’t take our word for it though − read through the case studies listed below and at the right, and hear what our customers have to say!

Retailer Improves Agent Performance, Employee Training With Call Monitoring Software

Objectives:
  • reduce call times
  • monitor success of calls
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Cosmetic Surgery Practice Uses Call Recordings to Track Patient Preferences

Objectives:
  • track caller interest
  • analyze current marketing and promotion strategies
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Hearing Aid Company Mines Call Recordings to Track Trial Period Effectiveness

Objectives:
  • automated customer satisfaction tracking
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