Kate R

Case Studies

Proven Results From Speech Analytics

Many facets of your business can benefit from call recording and search capabilities that give you the ability to mine the audio of your recorded conversations to capture the customer experience. Don’t take our word for it though − read through the case studies listed below and at the right, and hear what our customers have to say!

Oral Surgery Practice Improves the Patient Experience with CallFinder

Cloud-based speech analytics technology uncovers employee coaching and scripting opportunities

Objectives:
  • Monitor script compliance of the patient care coordinators.
  • Leverage best practices, and weak practices, to retrain and coach employees.
  • Gauge success rates at setting appointments on the phone.
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Fortune 500 Company Ensures Script Compliance With Contact Center Recording

Objectives:
  • monitor script compliance
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Speech Analytics Software Gleans Competitor Intelligence for Auto Dealer

Objectives:
  • gain competitor knowledge
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