Proven Results From Speech Analytics
Many facets of your business can benefit from call recording and search capabilities that give you the ability to mine the audio of your recorded conversations to capture the customer experience. Don’t take our word for it though − read through the case studies listed below and at the right, and hear what our customers have to say!
Oral Surgery Practice Improves the Patient Experience with CallFinder
Cloud-based speech analytics technology uncovers employee coaching and scripting opportunitiesObjectives:
- Monitor script compliance of the patient care coordinators.
- Leverage best practices, and weak practices, to retrain and coach employees.
- Gauge success rates at setting appointments on the phone.
Fortune 500 Company Ensures Script Compliance With Contact Center Recording
- monitor script compliance
Speech Analytics Software Gleans Competitor Intelligence for Auto Dealer
- gain competitor knowledge