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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment, silence, and overtalk detection.
Our easy-to-use solution helps businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
You can see CallFinder in action, with your own call data, with a no-cost proof of concept. It’s easy for you, and you’ll gain:
- Conversational insights within agent-customer interactions
- 100% automatic visibility into agent performance
- Call transcriptions with sentiment analytics
- Insights into call topics and trends, and customer need