Start Proof of Concept
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Strategic Partners
Automated Quality Management
The CallFinder Advantage
Save Time & Money With Automated Quality Monitoring Tools
CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment, silence, and overtalk detection.
Drastically Improve QA Processes
Our easy-to-use solution helps businesses with both contact-center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
Custom Solutions To Fit Your Business Intelligence Needs
CallFinder offers scalable, cloud-based solutions designed to meet your companies’ quality management needs and budget requirements. Optimize quality monitoring with CallFinder’s automated scorecards, call transcription, sentiment analysis, and more.
See CallFinder In Action Using Your Own Call Data
There’s no commitment or cost to take advantage of this proof of concept. Just a bit of your time to complete the information here, talk to us about your business, and to send some call recordings for us to process. Then, sit back and wait for the analysis and reports. It’s easy for you, and you’ll gain so much. You’ve got nothing to lose!
Custom AQM Solution
What's Included
Automated Agent Scorecards
Searchable Call Transcriptions
Sentiment Analysis
Real-Time Custom Reports
Managed Client Services
Affordable SaaS Technology
No Hardware Required
Contact Center Integrations
Direct CRM Data Feeds
Unlimited Account Users
CallFinder Speech Analytics
Why Choose CallFinder
Managed Services
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Affordable Pricing
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Automated Scorecards
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Call Transcription
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Sentiment Analysis
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Custom Reports
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.