Are you challenged with developing a more efficient quality assurance process, evaluating agent performance, and improving the customer experience? Take advantage of CallFinder's free trial!
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CallFinder® is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights such as sentiment, silence, and overtalk detection.
Our easy-to-use solution helps businesses with both contact-center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience.
CallFinder offers scalable, cloud-based solutions designed to meet your companies’ quality management needs and budget requirements. Optimize quality monitoring with CallFinder’s automated scorecards, call transcription, sentiment analysis, and more.
There’s no commitment or cost to take advantage of this proof of concept. Just a bit of your time to complete the information here, talk to us about your business, and to send some call recordings for us to process. Then, sit back and wait for the analysis and reports. It’s easy for you, and you’ll gain so much. You’ve got nothing to lose!
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Automated Agent ScorecardsSearchable Call TranscriptionsSentiment AnalysisReal-Time Custom ReportsManaged Client Services
Affordable SaaS TechnologyNo Hardware RequiredContact Center IntegrationsDirect CRM Data FeedsUnlimited Account Users
A dedicated Analyst will help you create and understand your scorecards and transcriptions from set-up through deployment and beyond.
Our pricing is simple and affordable. Scale your account any time to fit your budget. No per-seat license fees & unlimited user access.
Eliminate manual monitoring and gain a comprehensive understanding of how your agents are performing with our automated call scoring.
Quickly read and search the transcriptions of every agent-customer interaction to understand your customers and elevate their experience.
Our powerful transcription engine uncovers sentiment trends within calls to help improve agent performance and reduce churn.
Easily get the data you need to improve business strategies with customizable reports, limitless exports, and direct CRM data feeds.