Kohler Increases Set Rates by 50% & Exceeds Sales Goals with 800response & CallFinder
Learn how Kohler accomplished these amazing results, and more, by working with CallFinder.
- 50% increase in set rates
- 30% increase in sales
- 30-second response time to inbound calls
- Increased positive customer experiences
- Improved lead attribution accuracy
RoadVantage Improves Contact Center Performance with Speech Analytics from CallFinder
This case study demonstrates how RoadVantage used CallFinder to meet the following objectives.
- Improved agent compliance on every call
- Ensured consistency for claims processes
- Identified customer pain points
- Addressed customer needs more quickly
- Gained insights for improved agent coaching