features

CallFinder Features

Easily Discover the Conversations, Obtain Actionable Data

CallFinder’s suite includes all of the necessary call recording and call center reporting elements needed to help your call center reach established performance goals and turn your recorded calls into valuable assets. With a full suite of call center reporting software tools, from call metrics to missed call alerts to call monitoring solutions, CallFinder will provide your business with the necessary data to make informed, strategic business decisions.

Features of CallFinder Speech Analytics

Key features of our speech analytics and call center reporting software include:

  • Call recording of 100% of your inbound phone calls.
  • Real-time call categorization based on custom –built search definitions.
  • Phonetic indexing of calls based on keywords and phrases you choose.
  • Instant call audio player to review conversations.
  • Call tracking metrics such as unique callers, repeat callers, caller addresses and demographics.
  • Missed call monitor alerts to recapture lost leads.
  • A user-friendly call analytics dashboard to organize call data and keep a pulse on your searches.

Share the Knowledge Company-wide

Speech analytics lets you quickly search audio for keywords and phrases important to your business. Call recordings that contain your specific terms are indexed and categorized quickly and easily. This ability to locate key phrases in your customer conversations extends the benefits of speech analytics beyond the call center by allowing discovered insights to be shared with all departments within your organization, including marketing, sales, and legal departments.

With CallFinder, you can schedule daily statistical reports on your specific searches to go to an unlimited number of contacts. These reports include topline statistics to help departments spot trends and identify areas for improvement to contribute to the overall success of the business. The call recordings can also be shared to further assist department heads and mangers find the specific calls and/or employees that may require additional attention and training.

Experience CallFinder’s Speech Analytics Solution

Learn more about the specific features and benefits of CallFinder call recording and speech analytics and then contact us to schedule a demo of the CallFinder interface to see how easily you can start discovering insights into customer relations.

Easily Discover the Conversations    1-800-639-1700