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Ask Your Customer Service Teams These 14 Questions in 2014

Make sure your business is starting the New Year off right I found this article on Business 2 Community and want to share Ask your customer service teams, and call center agents, these 14 questions and you'll be prepared to and on your way to deliver an exceptional customer experience, every[...]

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How to Excel at Delivering a Superlative Customer Experience

Companies that provide excellent customer experiences train their customer-facing employees well   Below are eight specific things that quality training and expert customer service companies are exceling at, along with tips on how you can improve in these areas as well Customer-facing employees[...]

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Call Center Monitoring: Measuring and Assessing Performance

The health, vitality and profitability of a business depends largely on its effectiveness to ensure that performance levels and quality service remains high while costs are kept to a minimum In striving to meet these goals, a business or organization must continuously evaluate every aspect of its[...]

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Fortune 500 Uses CallFinder Speech Analytics to Ensure Script Compliance

One of our customers, which is a small to medium-sized business, also happens to be a Fortune 500 company   They’ve been using CallFinder call recording and speech analytics for about six months, and have successfully identified where agents are going off-script, and have learned how they[...]

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