Benefits of CallFinder’s Call Recording Platform
There are many benefits to using call recording technology, and many are just common sense First, you'll have a record of your sales and customer service calls to access if you ever need to verify customer information Secondly, you can confirm quotes and other pricing questions Last but not least,[...]
Get Buy-in And Keep Score With Call Center Monitoring
It’s nearly impossible to know just how your call center reps are doing unless you monitor and analyze your incoming calls The best call center monitoring is your basis for knowing what you need to tweak, improve or generally clean house in your call center operation The resulting data is[...]
Extract Insights, Leverage Customer Sentiment to Improve Experience
Below is a copy of a recent article we wrote, and as published on RabidOfficeMonkeycom on November 21st The premise is that you have the data you need in order to improve the way you serve and provide for your customers It's right within the conversations your agents/employees are having with them[...]
Analyzing Agent Performance: Presenting Data Evidence to Employees for Improvement
Analyzing agent performance in a call center really shouldn’t be something done behind the scenes if that call agent wants to improve Here at CallFinder, we’ve created an innovative software that helps analyze what needs to improve through the process of recording calls and speech[...]
Close The Business Intelligence Gap With Speech Analytics Technolgy
“Business intelligence, or BI, is an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data” -- CIO Magazine Every transaction you have with any customer is a vital piece of business intelligence that rains down on your[...]
Contact Center Monitoring Is A Growing Trend. Do You Use It?
Contact center monitoring is bigger than it has ever been, and we're not using hyperbole on this one The question is "Do you have it" Or perhaps more importantly, "How soon can you get it" Implementing a contact center monitoring solution is a surefire way to significantly improve the customer[...]
How To Constructively Use Call Recording
Using call recording is important to make sure that the quality of all calls going through is maintained Businesses rely on maintaining a quality relationship with their customers that they speak with over the phone, and that is why they need to look at recording those calls BBC News has reported[...]
Ways To Improve Your Call Quality Monitoring
Anyone who has been tasked with running a call center knows the importance of monitoring the quality of the calls that are being processed in that center They understand that the quality of the call that is received by those who are on the other end of the line is important to maintaining a level[...]
Speech Analytics in Health Care
How much could a phone call cost you Health care is one industry that sees the full impact of telecommunications, both for good and for ill Unfortunately, much of the variability of these experiences is due to a lack of call recording and speech analytics The Health Insurance Portability and[...]