Walk-in Tubs Company Uses Speech Analytics to Improve Training Programs
Recently, a company in the field of healthcare implemented our cloud-based speech analytics solution to address several key management initiatives set by the executive team Here is a topline of results Improved Script Compliance and Workforce Training - Once activated, CallFinder automatically[...]
Keep Customers Coming Back – Mine Calls w/ Speech Analytics Technology
It’s been said over and over, and it’s not brain surgeryyou'll keep your customers happy and coming back to buy more if you treat them well, really well How do you know if your employees are treating your customer well There are several ways, like manually listening in on calls to[...]
Assessing Your Needs for a Speech Analytics Solution
Speech analytics is relatively new to the business world, in relation to the telephone, for example As a business owner, or the manager of a contact center - internal or third-party - how you you know when is the right time, or the right size of your business, to implement a call recording and[...]
Customers Are Calling the Shots – Listen To and Analyze Them!
I thought I'd share some interesting statistics today, which you may have seen in other places, just as a reminder of the importance of listening to your customers, recording your calls, analyzing your VoC - Voice of Customer - programs, etc, etc, etc Companies that are in tune with[...]
Sound Call-handling Tips for Contact Center Agents to Follow
Regularly reviewing your call-handling process is just smart business management Below are a couple of ways every department in a company may improve call handling and avoid losing customers Listen to the Caller Are your employees trained to listen to what the caller is asking for first Then[...]
Get Call Recording, Speech Analytics & Tracking Data for Your Business
Great customer service is often the key to improving and growing your business By implementing a call recording and speech analytics solution, you can also access detail call tracking data on every incoming call So, not only can you record and listen to your incoming calls to monitor call quality[...]
18 Practical Business Uses for Speech Analytics
Speech analytics technology can be used by multiple departments within a company, works among any industry imaginable, and for any size business Here is a pretty comprehensive list of practical applications for a call recording and speech analytics solution: 1 Call driver analysis - Track why[...]
Call Recording for Quality and Compliance
For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]
Using Speech Analytics in Your Contact Center to Drive Sales
Let’s face it - it’s all about the Benjamins, right To ensure that your customers are happy, you can record your calls and then using speech analytics, you can search your calls to make sure your customer service agents are doing a great job Well, speech analytics can be used by many[...]