Speech Analytics Keeps Personal Calls To A Minimum
Learn how speech analytics technology monitors employee conversations, tracks personal calls, and improves agent-customer conversations.
Ensure Script Compliance with Speech Analytics Software
We operate in a highly regulated world, which means that your call center employees need to know your company policies, which your legal and business consultants have helped you to craft into a script or business process That script or process needs to be accessed and activated right away or else[...]
Call Recording for Quality and Compliance
For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]
Monitor, Ensure Script Compliance with Speech Analytics
The last in our series of common business challenges that can be addressed by capturing the voice of customers is ensuring script compliance “Compliance” means the customer service center or contact center, its employees, and each interaction with customers conforms to a clearly[...]
Reasons Your Small Business Needs Call Recording
CallFinder provides many benefits for any business or agency, including a positive experience for their customers. Learn why your business should record and analyze calls.
6 Reasons to Add Speech Analytics to Your 2013 Business Strategy
Customer experience is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, on every call Speech analytics is how Our affordable cloud-based solution allows you to search and analyze the content of every[...]
What is the Implementation Process Like at CallFinder?
Whether your goal is to gain competitive and market intelligence, ensure risk compliance, monitor agent performance, or measure the customer experience, CallFinder makes it easy to implement a speech analytics solution.
Speech Analytics Technology Can Be Used by Every Department
Increase customer satisfaction and measure call script compliance with CallFinder call recording and speech analytics software.
Gather Critical Business Insights with Speech Analytics
Learn how businesses use customer-facing speech analytics technology to improve operation efficiency and bottom-line revenues.