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Call Tracking and Speech Analytics: Keep Personal Calls To A Minimum

When on the job for long stretches of time, employees are bound to make personal calls And, they should be able to, in moderation It is a fact that is seen played out in workplaces across the country and the world If a need arises to monitor employees’ calls, specifically agent performance,[...]

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Ensure Script Compliance with Speech Analytics Software

We operate in a highly regulated world, which means that your call center employees need to know your company policies, which your legal and business consultants have helped you to craft into a script or business process That script or process needs to be accessed and activated right away or else[...]

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Call Recording for Quality and Compliance

For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation   The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]

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Monitor, Ensure Script Compliance with Speech Analytics

The last in our series of common business challenges that can be addressed by capturing the voice of customers is ensuring script compliance “Compliance” means the customer service center or contact center, its employees, and each interaction with customers conforms to a clearly[...]

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Reasons Your Small Business Needs Call Recording

Call recording can be a useful business tool for many reasons Although it is important that callers know their call is recorded and monitored, recording can offer several ways to improve the customer service experience Capturing Information Call recording can allow you to collect information[...]

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6 Reasons to Add Speech Analytics to Your 2013 Business Strategy

Customer experience is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, on every call Speech analytics is how Our affordable cloud-based solution allows you to search and analyze the content of every[...]

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What is the Implementation Process Like at CallFinder?

At CallFinder, we realize that you are working at 150% to complete your day-to-day tasks, and we want to make the process of adding a speech analytics solution, along with the benefits it brings to the table, painless, affordable, and easy We are here to help you easily discover the conversations[...]

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Gather Critical Business Insights with Speech Analytics

According to the 2011 Small and Medium Businesses Routes to Market Study conducted by the SMB Group, customer-facing applications were the top investment area in 2011 by SMBs   Today, businesses are using customer-facing speech analytics technology to improve operations efficiency[...]

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