Archive for script compliance

Speech Analytics Keeps Personal Calls To A Minimum

Ensure Script Compliance with Speech Analytics Software

We operate in a highly regulated world, which means that your call center employees need to know your company policies, which your legal and business consultants have helped you to craft into a script or business process That script or process needs to be accessed and activated right away or else[...]

Call Recording for Quality and Compliance

For businesses that play in the world of finance, like banks, mortgage lends, or advisers, recording customer calls is a necessity to help protect your business from facing potential litigation   The Truth in Lending Act states that there are specific pieces of information that must be disclosed[...]

Monitor, Ensure Script Compliance with Speech Analytics

The last in our series of common business challenges that can be addressed by capturing the voice of customers is ensuring script compliance “Compliance” means the customer service center or contact center, its employees, and each interaction with customers conforms to a clearly[...]

Reasons Your Small Business Needs Call Recording

6 Reasons to Add Speech Analytics to Your 2013 Business Strategy

Customer experience is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, on every call Speech analytics is how Our affordable cloud-based solution allows you to search and analyze the content of every[...]

What is the Implementation Process Like at CallFinder?

Speech Analytics Technology Can Be Used by Every Department

Gather Critical Business Insights with Speech Analytics