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Ask Your Customer Service Teams These 14 Questions in 2014

Make sure your business is starting the New Year off right I found this article on Business 2 Community and want to share Ask your customer service teams, and call center agents, these 14 questions and you'll be prepared to and on your way to deliver an exceptional customer experience, every[...]

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Why Customer Service Phone Calls Can Yield the Best Business Insights

When people actually pick up the phone and call you, (in today’s web and social media friendly world), there’s usually a strong reason Unless your business’ main target market is an older and more mature one, a phone call is a big deal Either it means that your customer[...]

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Benefits of CallFinder’s Call Recording Platform

There are many benefits to using call recording technology, and many are just common sense First, you'll have a record of your sales and customer service calls to access if you ever need to verify customer information Secondly, you can confirm quotes and other pricing questions Last but not least,[...]

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Call Tracking And Business Intelligence Go Hand In Hand

It is not possible to run a business that is successful as it could be without collecting data of some kind or another All businesses need this because they need to know how they are doing and to measure that performance against their expectations When the data is collected and reviewed, it becomes[...]

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Use Speech Analytics Beyond the Customer Service Dept.

Sales and customer service departments are often the two areas of a company at the forefront of the customer experience But, thinking about the other areas of a business that contribute to the overall experience, you can see where every department touches your customers’ lives Here are some[...]

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Get Buy-in And Keep Score With Call Center Monitoring

It’s nearly impossible to know just how your call center reps are doing unless you monitor and analyze your incoming calls The best  call center monitoring is your basis for knowing what you need to tweak, improve or generally clean house in your call center operation The resulting data is[...]

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Extract Insights, Leverage Customer Sentiment to Improve Experience

Below is a copy of a recent article we wrote, and as published on RabidOfficeMonkeycom on November 21st The premise is that you have the data you need in order to improve the way you serve and provide for your customers It's right within the conversations your agents/employees are having with them[...]

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