Make sure your business is starting the New Year off right I found this article on Business 2 Community and want to share Ask your customer service teams, and call center agents, these 14 questions and you'll be prepared to and on your way to deliver an exceptional customer experience, every[...]
Have you ever been scrolling through a list of text messages on a slightly older model cell phone; furiously searching for a receipt in a drawer or searching for a paper document in a folder; wishing it had a, "Find," function like your web documents do Well, when it comes to customer service phone[...]
When people actually pick up the phone and call you, (in today’s web and social media friendly world), there’s usually a strong reason Unless your business’ main target market is an older and more mature one, a phone call is a big deal Either it means that your customer[...]
There are many benefits to using call recording technology, and many are just common sense First, you'll have a record of your sales and customer service calls to access if you ever need to verify customer information Secondly, you can confirm quotes and other pricing questions Last but not least,[...]
It is not possible to run a business that is successful as it could be without collecting data of some kind or another All businesses need this because they need to know how they are doing and to measure that performance against their expectations When the data is collected and reviewed, it becomes[...]
Sales and customer service departments are often the two areas of a company at the forefront of the customer experience But, thinking about the other areas of a business that contribute to the overall experience, you can see where every department touches your customers’ lives Here are some[...]
It’s nearly impossible to know just how your call center reps are doing unless you monitor and analyze your incoming calls The best call center monitoring is your basis for knowing what you need to tweak, improve or generally clean house in your call center operation The resulting data is[...]
Below is a copy of a recent article we wrote, and as published on RabidOfficeMonkeycom on November 21st The premise is that you have the data you need in order to improve the way you serve and provide for your customers It's right within the conversations your agents/employees are having with them[...]
Analyzing agent performance in a call center really shouldn’t be something done behind the scenes if that call agent wants to improve Here at CallFinder, we’ve created an innovative software that helps analyze what needs to improve through the process of recording calls and speech[...]
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