What is Speech Analytics Technology Speech analytics is defined as a systematic approach used to analyze customer conversations that take place over the telephone In other words, speech analytics is the process of using technology to automatically analyze recorded speech to gain greater insight[...]
Have you ever called into a business call center to try to receive some assistance with something only to receive terrible customer service This kind of thing happens in a lot of businesses, and it can be a deterrent to customers ever wanting to do business with a company ever again Prevent Poor[...]
Self-analysis is crucial for all businesses Quality products or services are one thing, but customer experience and perception is also equally detrimental when it comes to sustainable growth and longevity of the business Two decades ago, in depth analysis of the customers experience and the quality[...]
If you are a business owner you already know the value of real business intelligence The more data and information that you have, the better you can build that business Thus, adding call monitoring as part of that equation makes a lot of sense Establishing Standards It is important to have[...]
You are curious about what kind of experience your customers are having as a business owner obviously It is simple human curiosity at the very least that would have you wondering what is happening on the phones Aside from curiosity, there are other reasons to look at customer experience Customer[...]
Recording incoming phone calls is an excellent way to monitor your team’s performance, and can make disputing claims much easier Unfortunately, there could be some severe consequences for your business if you do not perform call recording correctly Here is what you should know about call[...]
When you first hear that you may need to listen in on your employee’s calls to make sure they are doing their job correctly, you may have a negative reaction Phone call monitoring has received a bad reputation in a lot of ways as stories of the NSA and others continue to leak out However,[...]
Phonetic index search is an approach of vocal mining The technique processes an audio message, like a call recording, and generates useful business information based on the content of the call Although there are a number of advanced mining tools, phonetic indexing is considered the fastest one From[...]
Businesses adopt various strategies to boost their productivity There is no denying the fact that traditional methods like seeking services of business consultants for strategic planning facilitates growth, but modern cloud-based analytical tools are gaining popularity in the corporate world as[...]
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