CallFinder Blog

CallFinder Blog

The Age of the Customer Experience

Here is a compilation of research-based statistics on the trending topic of the "customer experience" we’ve been writing about this important topic for about a year, and there are a lot of companies that provide technology tools to help businesses discover the process their customers go[...]

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Call Mining: A New Trend in Telecommunications

Emerging innovations in telecommunications have provided the world with seamless means of communication The latest advancement is the combination of intelligent cloud-based technology that is designed to provide users with a number of benefits like call monitoring, analytics, and call tracking[...]

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Why Business Intelligence Benefits Everyone

It doesn’t matter how much you think you know what is going on in your business, you don’t really know until there is evidence provided This evidence is known as business intelligence It is literally any information that you collect about the goings on in your business, and it is[...]

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What Can Be Learned From The Voice Of A Customer

Every phone call made into a business is a potential learning opportunity The voice of customer in the calls alone can provide insights that were not had before This means that it is something that should be paid attention to What Can Be Learned Just by listening to the voice of the customer, it[...]

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Gaining Business Insights Through Call Monitoring

What is the best way to know something for sure To experience it yourself To see or hear something makes it real for you and cuts to the truth Using call monitoring of your employees can bring business insights that you might not otherwise have Controlling Customer Experience When customers call[...]

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6 Fundamentals of a Sound Speech Analytics Solution

A Solid Speech Analytics Solution Born From A Proven Telecom Network We realize that every call is important to a business, and over the course of 24 years in business, we have strategically built our telecom network with significant redundancy and size to guarantee that calls are processed and[...]

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5 Reasons Why You Need Customer Service Analysis

What’s the most important component of your business It’s not the equipment or even the products--it’s actually the customer You can replace or upgrade a product and equipment but keeping clients interested in your company is crucial Once they leave, it takes time and money to get[...]

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Who is CallFinder?

we’ve been writing and publishing articles, white papers, and other materials about speech analytics, and our unique solution, for about one year now We thought it would be good to refresh your memory on how we work, and the benefits of working with us! Affordable Call Recording, Search and[...]

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