CallFinder Blog

CallFinder Blog

Commercial Benefits of Speech Analytics

How Speech Analytics Software has Influenced the Mainstream Business World Before 2004, the use of speech analytics in the United States was strictly limited to priority federal organizations like FBI But soon after the wave of globalization hit the world, entrepreneurs started using this[...]

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The Age of the Customer Experience

Here is a compilation of research-based statistics on the trending topic of the "customer experience" we’ve been writing about this important topic for about a year, and there are a lot of companies that provide technology tools to help businesses discover the process their customers go[...]

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Call Mining: A New Trend in Telecommunications

Emerging innovations in telecommunications have provided the world with seamless means of communication The latest advancement is the combination of intelligent cloud-based technology that is designed to provide users with a number of benefits like call monitoring, analytics, and call tracking[...]

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Why Business Intelligence Benefits Everyone

It doesn’t matter how much you think you know what is going on in your business, you don’t really know until there is evidence provided This evidence is known as business intelligence It is literally any information that you collect about the goings on in your business, and it is[...]

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What Can Be Learned From The Voice Of A Customer

Every phone call made into a business is a potential learning opportunity The voice of customer in the calls alone can provide insights that were not had before This means that it is something that should be paid attention to What Can Be Learned Just by listening to the voice of the customer, it[...]

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Gaining Business Insights Through Call Monitoring

What is the best way to know something for sure To experience it yourself To see or hear something makes it real for you and cuts to the truth Using call monitoring of your employees can bring business insights that you might not otherwise have Controlling Customer Experience When customers call[...]

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