Archive for Sentiment Analysis

Thinking of adding voice analytics technology to your contact center next year? Here are 3 voice analytics technology best practices for 2023.

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

How do you choose the best voice analytics software for your business? Here are 5 things you should look for when making your decision.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.

Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.

Are you evaluating speech analytics solutions? This quick guide provides a short list of questions to ask as you start comparing solutions.

Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.