Why is Emotion Analysis Essential to Sales Channels?
Emotion analysis tools scan calls for tone and pitch alterations to determine whether a call was negative, positive, or neutral. Here are just a few ways emotion analysis benefits sales channels.
A Guide to Remote Call Center Monitoring
Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.
How to Use Silence Detection in the Call Center
Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!
3 Reasons You Need a Call Center Monitoring Plan in 2023
Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.
How Sentiment and Emotion Analysis Increases Collections Payments
Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.
Call Center Speech Analytics Improves the Customer Journey
Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Why CCaaS Speech Analytics Doesn’t Meet Expectations
Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.