Archive for Customer Experience

Emotion analysis tools scan calls for tone and pitch alterations to determine whether a call was negative, positive, or neutral. Here are just a few ways emotion analysis benefits sales channels.

Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.

Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!

Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.

Did you know collections agents who have higher levels of empathy yield much higher collections rates? Empower your agents with these sentiment and emotion analysis tools.

Learn how call center speech analytics with CallFinder provides insights to improve the customer journey and the customer experience.

Learn everything you need to know about improving the customer experience through call center quality monitoring.

Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.

Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.