NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.
Move Your Call Center Into The Future With Automated Call Scoring
If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.
Advantages of Working With CallFinder for Credit Unions
Learn about all the advantages of leveraging CallFinder’s solution in your credit union and why credit unions love working with us.
6 Ways Call Sentiment Analysis Can Help Your Crisis Center
From increasing admissions to coaching agents on how to impart empathy, here are 6 ways call sentiment analysis can help your crisis center.
3 Ways to Ensure Credit Union Regulatory Compliance
We live in a world full of information available at our fingertips Unfortunately, this information is also available to people with less than honorable intentions For this reason, many industries have strict regulations to protect both businesses and consumers Perhaps the most regulated[...]
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
CallFinder View vs. Acuity: Which Solution is Right for You?
Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you're not sure which one is right for you We're here to help with a closer look at CallFinder's solutions We offer two cloud-based solutions designed to meet your company's analytics needs and budget requirements[...]
Call Center Technology Trends that Encourage Empathy in a Post-COVID World
While you may be sick of hearing about the "new normal," the undeniable truth is that COVID-19 has changed the customer experience forever Consumers have inevitably expanded their online presence, and their digital behaviors continue to shift as customers switch to brands offering more[...]