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Measuring Agent Performance Via Call Tracking

In some fields it is easy to measure the performance of an employee An athlete is easily measured on his or her performance by statistics Actors and actresses can be measured on their performance by the reviews of the audiences who go to see them However, those who work in call centers may not be[...]

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Call Tracking And Business Intelligence Go Hand In Hand

It is not possible to run a business that is successful as it could be without collecting data of some kind or another All businesses need this because they need to know how they are doing and to measure that performance against their expectations When the data is collected and reviewed, it becomes[...]

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