Six Phrases to Cut from Customer Service Vocabulary
If you’re looking to improve the customer experience, here are six phrases that should be avoided by customer service agents.
Improve the Customer Experience Your Business Delivers
This post explains how to capture the customer experience, and better understand how your customer service department handles calls.
Be Mindful of These Customer Experience Statistics
Customer Experience Statistics to keep in mind throughout 2012: US consumers prefer to resolve their customers’ service issues using the telephone (90%), face to face (75%), company website or email (67%), online chat (47%), text message (22%), social networking site (22%) Source: American[...]
Speech Analytics Expected To Surge in 2012
Speech analytics and Web chat are the contact center technologies that will experience the highest rates of growth in 2012, according to research from contact center industry analyst firm ContactBabel According to ContactBabel’s "US Contact Center Decision-Maker’s Guide 2012," speech[...]
What is Call Tracking, Call Monitoring, Speech Analytics?
Business of all sizes can attest to the fact that there are many benefits to having access to call data Real-time Call Tracking reports provide advertisers with a wealth of precise information on incoming calls to your toll-free vanity number Typically, the reports are accessible online, and are[...]
Call Center Times – Improve Operations Efficiency with Speech Analytics
published in Call Center Times, November 28, 2011 It takes time and resources to listen to call recordings and identify those that need your attention Speech-detection technology, also known as speech analytics, is the process of analyzing recorded calls for you to glean information that helps[...]
3 Ways to Impact Business Performance – Dealer Marketing Magazine
This article in the November issue of Dealer Marketing Magazine sheds light on how the combination of a memorable 800 number (like the vanity 800 number - 800-NEW-CARS), real-time tracking data, and speech-analytics will deliver a well-rounded strategy to increasing lead generation and improving[...]
800response Launches Speech Analytics Application
Customers Reduce Listening Time by Half with CallFinderTM BURLINGTON, VT – October 11, 2011 - 800response, the leading provider of vanity 800 numbers and web-based call tracking, announced today the launch of CallFinderTM, a unique speech-detection application that scans and analyzes call[...]
Call Recording Enhances Sales
Joe furrowed his brow as he reviewed Amy’s sales numbers He knew that she was talented and friendly on the phone but these numbers did not make sense Why was she failing to make her sales numbers Many sales managers are just like Joe They hire people who have the knowledge, skills and[...]