What To Expect With Call Recording
Every business will have callers and agents or employees who handle those incoming calls In an ideal world, every call should go over smoothly and according to company policy, but we do not live in a perfect world Instead, we require implementation of technology like call recording to determine[...]
Is Call Recording Appropriate For Your Business?
A much pondered question from many business people is if call recording is appropriate (or even legal!) for their business On the matter of legality we can start by saying that yes call recording within a business on company owned phones is completely legal As for the appropriateness of taking such[...]
What Business Insights May Be Gained From Call Recording
Every day thousands of businesses are buried underneath millions of phone calls from customers all across the country and indeed the world In the midst of all of those phone calls there are some gems to be discovered Though many do not at first realize it, customers who call into a business to ask[...]
Why Call Recording Makes A Difference In The Bottom Line
Recording phone calls makes a business more profitable It is really as simple as that With the amount of phone calls that a company receives in a day it is important that they capitalize on that data Call recording can make this possible by capturing the data that comes in on phone calls with[...]
Call Recording: Why It's A Smart Process
A business with a call center is one that has the potential to collect a lot of data Call recording allows for businesses to make the conscious choice to collect the information that callers are willingly turning over to them Some have tried to twist this into being a negative thing in some way,[...]
What A Simple Call Recording Can Tell About Sales
Every day large businesses are flooded with calls from customers and potential customers These people calling in frequently want to know about the products they are considering buying They usually either have a question or a complaint about the product The company has a choice at this point to use[...]
Be Sure You Are In Compliance When Performing Call Recording
Recording incoming phone calls is an excellent way to monitor your team’s performance, and can make disputing claims much easier Unfortunately, there could be some severe consequences for your business if you do not perform call recording correctly Here is what you should know about call[...]
Call Center Monitoring Tools Help Ensure Customer Satisfaction
Although the technology-oriented means of trade and commerce have provided entrepreneurs with the ease of setting up a business, it is very difficult to keep up with the constantly changing consumer demands Most entrepreneurs with big business budgets, hire consultants to plan business strategies,[...]
Benefits of CallFinder’s Call Recording Platform
There are many benefits to using call recording technology, and many are just common sense First, you'll have a record of your sales and customer service calls to access if you ever need to verify customer information Secondly, you can confirm quotes and other pricing questions Last but not least,[...]