Webinar Recap: Transforming Call Center Quality Monitoring to Improve MX
Get the highlights from the CU Times webinar, and learn how credit unions transform call center quality monitoring to improve MX with CallFinder.
3 Reasons You Need a Call Center Monitoring Plan in 2023
Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
How to Solve Underperformance and Employee Churn
Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.
Move Your Call Center Into The Future With Automated Call Scoring
If you’re still manually reviewing calls, here are 3 ways CallFinder’s automated call scoring solution will move your contact center and your company out of the past, and into the future.
Why CCaaS Speech Analytics Doesn’t Meet Expectations
Find out what you can expect from CCaaS speech analytics, and why it doesn’t match what you can expect from a true speech analytics solution.
5 KPIs for Improving Call Center Efficiency
Your call center can provide an excellent customer experience by focusing on these KPIs for improving call center efficiency.
5 Questions to Gauge Your Need for Automated Quality Monitoring
If you think manually monitoring calls is enough to be competitive in today’s market, answer these 5 questions to gauge your QA needs.
AI in the Contact Center: How Automated Quality Monitoring Drives Success in Good Times and Bad
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]