Did you know that underperformance and employee churn have a lot in common? This post explains how to improve performance, keep agents happy, and reduce churn in the call center using automated call quality monitoring.
"The modern corporate communications function is agile, multidisciplinary, and insights-driven" -Gina Dietrich, Founder & CEO of Spin Sucks In her recent post on corporate communications, Gina Dietrich provides some excellent insights of her own from The Future of the Corporate[...]
Q&A with CallFinder's CRO, Laura Noonan From lockdowns to work-from-home protocols, the last two years have been tumultuous for many businesses We connected with CallFinder's Chief Revenue Officer, Laura Noonan, to get her perspective on the pandemic's impact on our clients operating in[...]
More Visibility + More Coaching = More Revenue CallFinder is excited to announce that our fully loaded sentiment dashboard now includes Emotion Detection! Plus, we've added time-saving enhancements for seamless visibility into agent performance and customer satisfaction levels Now with quicker[...]
Are you ready to choose an Automated Quality Monitoring (AQM) solution, but you're not sure which one is right for you We're here to help with a closer look at CallFinder's solutions We offer two cloud-based solutions designed to meet your company's analytics needs and budget requirements[...]
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