Archive for call center performance

Customer experience will play a key role in your success in 2023. Here are three ways to enhance CX with a call center monitoring strategy.

NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.

Quality call center training can make the difference between a positive and negative emotional connection when customers interact with your brand. Learn more in this post.

Did you know that underperformance and employee churn have a lot in common? This post explains how to keep agents happy and reduce churn in the call center.

Call center performance evaluations must go beyond simply listening to calls. These 3 tips will help your agents achieve success on any call.

Learn how to measure and assess call center performance using automated tools and speech analytics technology by CallFinder.