Blog

CallFinder Blog

Insights

two women at a computer looking at call center monitoring data

Ringing in Change: 6 Ways New Management Impacts Call Center Performance 

Insights

woman standing in front of a screen showing call center analytics data to coworkers

How Call Center Analytics Helps Reduce Wait Times

Insights

coworkers on video call showing remote call center monitoring situation

A Guide to Remote Call Center Monitoring

Insights

call transcription with silence detection|comparing regions using silence detection|

How to Use Silence Detection in the Call Center

Insights

people in a meeting to represent devising a call center monitoring strategy

3 Reasons You Need a Call Center Monitoring Plan in 2023

Insights

training agents with sentiment and emotion analysis

How Sentiment and Emotion Analysis Increases Collections Payments

Insights

NCUCCC 2022 ballroom|CallFinder team and Juan Fernandez Ceballos at NCUCCC 2022

NCUCCC 2022 Highlights and Takeaways

Insights

The Value of Call Center Training

Insights

agents in a call center

The Ultimate Guide to Call Center Quality Monitoring

Insights

5 Use Cases for Automated Call Transcripts

Insights

man with clipboard for underperformance and employee churn post

How to Solve Underperformance and Employee Churn

Insights

call center performance evaluations taking place in a small group

Call Center Performance Evaluations: 3 Tips for Success

Request a Demo

Let us show you how CallFinder can transform your QA. Book your 15-minute demo today!

"*" indicates required fields

Privacy Policy*