A Guide to Remote Call Center Monitoring
Learn how to create an effective call center monitoring strategy for remote agents using a speech analytics solution.
How to Use Silence Detection in the Call Center
Silence detection helps call center managers segment calls with too much silence and improve agent performance and CX. Learn more!
NCUCCC 2022 Highlights and Takeaways
NCUCCC 2022 is in the books! CallFinder attendees, Laura Noonan, Chip Hoffman, and Allen Bergseth share highlights and takeaways from this year’s event.
The Ultimate Guide to Call Center Quality Monitoring
Learn everything you need to know about improving the customer experience through call center quality monitoring.
5 Use Cases for Automated Call Transcripts
Automated call transcripts enable you to analyze every customer interaction. Here are 5 ways to use CallFinder’s transcriptions in your call center.