Morgan Pulitzer, Author at CallFinder - Page 8 of 47

Archive for “Morgan Pulitzer” Post

Speech Analytics: Impacting the Financial Industry

The financial industry is one of the largest business fields in the world  But traditional financial institutions are lately finding themselves vying not only with each other, but with the rising presence of online businesses, such as e-banks, as well  Therefore, they need to make changes[...]

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Improve Contact Center Performance with Agent Scorecards

Studies show most people prefer to use the telephone when they need to reach out to a company, especially if they have a more complex issue they need assistance with It should come as no surprise that contact centers account for the majority of businesses’ organizational costs The[...]

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Automated Call Scoring: Focus On Customer Experience

In days past, businesses operated with a market-centric strategy, meaning their focus was primarily on their products and how best to sell them to the public But times have changed, and businesses now understand that in order to be successful, they must instead be customer-centric Customers[...]

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Improve Call Center Efficiency With Speech Analytics

With a phone call remaining the preferred way for most people to reach out to a business, many companies find themselves with a conundrum:  How to provide a top quality experience to all of their customers while maintaining a high level of efficiency  It is possible to improve call center[...]

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Monitor Marketing & Sales Activities with Speech Analytics

In order for a business to be truly successful these days, it must put the customer first To provide outstanding customer experiences, not only is the contact center a key place to start, it is also important to monitor your marketing and sales departments with speech analytics As the[...]

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Support Your Call Center with Speech Analytics

Often when you think about a call center, negative thoughts may come to mind, and often the stories we hear of poor customer experiences is due to an interaction they've had with a call center agent Coming to mind right now is the example that gained national attention last year when a[...]

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Improve Agent Skills: Just One Benefit of Speech Analytics

Imagine having one tool at your disposal that can be used to vastly improve various departments and aspects of your business; a tool that is both easy to use and capable of providing a wealth of advantages Now stop imagining, because you get exactly that when you have speech analytics[...]

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Improved Business Processes with Big Data Analytics

Today’s businesses having the ability to amass more data than ever before, but many companies aren’t sure what to do with said data  Big data analytics - examining a substantial amount of information in order to expose hidden patterns, trends, connections, and preferences - helps[...]

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Exceptional Customer Experiences with Speech Analytics

As technology continues to evolve, people have more ways to communicate with each other than ever before And not just socially – customers who wish to contact a business now have multiple options to help resolve any issues or answer any questions they may have Yet even with all their[...]

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