Morgan Pulitzer, Author at CallFinder - Page 42 of 47

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Record and Listen to Customers with Speech Analytics

Aberdeen Group recently published research results after surveying users of various speech analytics solutions The results are promising for businesses of all sizes as they evaluate their technology needs, operations and development strategy, and marketing programs for 2013 Some top-line findings[...]

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3 Types of Speech Analytics Technology

There are three types of technology used to power speech analytics: speech-to-text, phonetics-based, and direct phrase recognition Types of Speech Analytics Technologies 1 Speech-to-text technology is based on a large vocabulary continuous speech recognition (LVCSR) engine, which translates[...]

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