Morgan Pulitzer, Author at CallFinder - Page 42 of 47

Archive for “Morgan Pulitzer” Post

What Conversations Are Taking Place Between Customers and Your Agents?

Every day, your customers have a lot to say   And your agents, in turn, say a lot about your company and services   So, how do you ensure that you are hearing what’s important There is critical business intelligence contained in every phone calls, whether it’s intel to use for[...]

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The CallFinder VOICE

We just launched our enewsletter, the CallFinder VOICE   Sign up here to receive monthly newsletters with updates and enhancements to the speech analytics solution, industry news, and tips and advice on how to put your speech analytics solution to work for you to extract critical business[...]

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Customer Service Training Tips: Embracing the Complaints

Complaints come with the territory in the customer service arena But when processed constructively, they can benefit an organization in many ways The word “complaint” generally carries negative connotations However, if complaints are handled correctly and used as educational tools,[...]

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Record and Listen to Customers with Speech Analytics

Aberdeen Group recently published research results after surveying users of various speech analytics solutions The results are promising for businesses of all sizes as they evaluate their technology needs, operations and development strategy, and marketing programs for 2013 Some top-line findings[...]

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Call Center Optimization: Success is Achieved One Caller at a Time

Competition is fierce in the world of commerce, with businesses vying for customers using multiple advertising and marketing methods in order to attract and retain business Building a loyal customer base while continually drawing in new clients and prospects is the goal of most companies, and[...]

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Seven Business Questions You Can Answer With Call Tracking Insights

by Laura Noonan, published in Dealer Marketing Magazine Online - September 2012 It’s inescapable — we live in a world that is driven by data Many GMs, sales managers, and their teams are tasked with compiling masses of data to be categorized, analyzed, digested, and relayed back to[...]

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3 Types of Speech Analytics Technology

There are three types of technology used to power speech analytics: speech-to-text, phonetics-based, and direct phrase recognition Types of Speech Analytics Technologies 1 Speech-to-text technology is based on a large vocabulary continuous speech recognition (LVCSR) engine, which translates[...]

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Role of Contact Center and Marketing in Customer Relationship Management

The time is now for contact centers, customer service departments, and marketing departments to work together! Peppers & Rogers Group recently wrote an article that shares this perspective, highlight that "Visionary companies are shifting their contact centers away from being reactionary[...]

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