The Customer Experience Crystal Ball: Predictions for 2013
Today’s article by 1to1 Magazine goes into predictions for 2013, and the challenges that business will face as they attempt to achieve optimal customer experience performance through the many departments of their organizations that touch the customer in some way or another Here is a short[...]
Reasons Your Small Business Needs Call Recording
CallFinder provides many benefits for any business or agency, including a positive experience for their customers. Learn why your business should record and analyze calls.
Happy Holidays from CallFinder Recording and Speech Analytics!
We want to wish all of our readers and followers a wonderful holiday season Enjoy the cookies and egg[...]
6 Reasons to Add Speech Analytics to Your 2013 Business Strategy
Customer experience is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, on every call Speech analytics is how Our affordable cloud-based solution allows you to search and analyze the content of every[...]
Call Monitoring and the Differences between Call and Contact Centers
We often use the terms "call center" and "contact center" interchangeably But are they really the same Both serve as "gateways" or initial points of contact for businesses and organizations Both handle inbound and outbound phone calls and use some form of call quality monitoring to maximize their[...]
Perform Regular Customer Call Analysis to Improve Operation Efficiency
Analyzing customer calls is becoming standard business practice among companies of all sizes and industries Why Because as business owners and managers, we are coming around and realizing that the conversations we have every day with our customers hold much more valuable information than we[...]
The Challenge of Call Monitoring for Small Businesses
Small businesses are moving communication services to the cloud more and more to save resources and reduce costs The cloud eliminates the need for costly and cumbersome hardware and software installations As a result of moving into the cloud, SMBs have more time to focus on the data that is[...]
Audio Mining vs. Speech Analytics
Learn how companies use CallFinder’s speech analytics technology (aka audio mining) to find key insights and improve business performance.
Using a Contact Center Monitoring System to its Full Potential
Contact center monitoring systems have become increasingly robust and sophisticated over time They are now able to turn even the most minute details within customer interactions into actionable information All aspects of a business, including its products, level of customer service, and forecasting[...]