Morgan Pulitzer, Author at CallFinder - Page 41 of 47

Archive for “Morgan Pulitzer” Post

Call Quality Monitoring: Customer Retention a Major Objective

Call recording and call quality monitoring systems give businesses the ability to thoroughly examine every aspect of customer interaction With speech analytics technologies added to the mix, calls can be analyzed even more meticulously in order to optimize customer service efforts and fortify[...]

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Identifying Your Need for Recording and Speech Analytics Solutions

Are you are looking to gain business intelligence, increase company (or department) revenues, control costs, or diminish the overall risk of your company If you answered "yes" to any of those, then you have identified that you need a call recording and speech analytics solution to improve your[...]

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What is the Implementation Process Like at CallFinder?

At CallFinder, we realize that you are working at 150% to complete your day-to-day tasks, and we want to make the process of adding a speech analytics solution, along with the benefits it brings to the table, painless, affordable, and easy We are here to help you easily discover the conversations[...]

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Key Elements of a Speech Analytics Solution

I often use CallCentreHelpercom as a resource to stay on top of the speech analytics industry, follow thought-leaders, and read opinions and advice from the experts   Although CallFinder is located in the US and serves businesses in North America, the target audience, users of speech analytics,[...]

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Call Recording Contributes to Service Recovery Efforts

“Service recovery” from a customer service standpoint is relatively easy to define “The act of turning a negative into a positive” is one way of conveying the basic premise behind this term But developing an effective service recovery strategy and executing it[...]

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Complimentary CallFinder Webinar – October 31st at 2pm

Easily Discover Your Customer Conversations -Register for a complimentary CallFinder webinar October 31st at 2pm EST Every day, your customers have a lot to say   And your agents, in turn, say a lot about your company and services   How do you ensure that you are hearing what’s[...]

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Speech Analytics for the Marketing Manager

For many marketing managers (or VPs of marketing, Marketing Directors, etc), any insight you have into what will ultimately be a successful marketing/advertising/promotions campaign is critical There is a simple way to get your hands on those insights, and that is by having the technology in place[...]

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