What is the Implementation Process Like at CallFinder?
At CallFinder, we realize that you are working at 150% to complete your day-to-day tasks, and we want to make the process of adding a speech analytics solution, along with the benefits it brings to the table, painless, affordable, and easy We are here to help you easily discover the conversations[...]
Key Elements of a Speech Analytics Solution
I often use CallCentreHelpercom as a resource to stay on top of the speech analytics industry, follow thought-leaders, and read opinions and advice from the experts Although CallFinder is located in the US and serves businesses in North America, the target audience, users of speech analytics,[...]
Call Recording Contributes to Service Recovery Efforts
“Service recovery” from a customer service standpoint is relatively easy to define “The act of turning a negative into a positive” is one way of conveying the basic premise behind this term But developing an effective service recovery strategy and executing it[...]
Contact Center Monitoring: Customer Complaints can be Blessings in Disguise
Many businesses use call centers as their primary source for customer contact As the “voices” of a company, call center agents represent a critical function for promoting a positive brand reputation They are the initial point of contact for a customer, responsible for disseminating[...]
Complimentary CallFinder Webinar – October 31st at 2pm
Easily Discover Your Customer Conversations -Register for a complimentary CallFinder webinar October 31st at 2pm EST Every day, your customers have a lot to say And your agents, in turn, say a lot about your company and services How do you ensure that you are hearing what’s[...]
Speech Analytics for the Marketing Manager
For many marketing managers (or VPs of marketing, Marketing Directors, etc), any insight you have into what will ultimately be a successful marketing/advertising/promotions campaign is critical There is a simple way to get your hands on those insights, and that is by having the technology in place[...]
What Conversations Are Taking Place Between Customers and Your Agents?
Every day, your customers have a lot to say And your agents, in turn, say a lot about your company and services So, how do you ensure that you are hearing what’s important There is critical business intelligence contained in every phone calls, whether it’s intel to use for[...]
The CallFinder VOICE
We just launched our enewsletter, the CallFinder VOICE Sign up here to receive monthly newsletters with updates and enhancements to the speech analytics solution, industry news, and tips and advice on how to put your speech analytics solution to work for you to extract critical business[...]
Customer Service Training Tips: Embracing the Complaints
Complaints come with the territory in the customer service arena But when processed constructively, they can benefit an organization in many ways The word “complaint” generally carries negative connotations However, if complaints are handled correctly and used as educational tools,[...]