Call Quality Monitoring: Customer Retention a Major Objective
Call recording and call quality monitoring systems give businesses the ability to thoroughly examine every aspect of customer interaction With speech analytics technologies added to the mix, calls can be analyzed even more meticulously in order to optimize customer service efforts and fortify[...]
Overcome Business Challenges – Address Call Monitoring with Speech Analytics
As published on the Business 2 Community website - November 9, 2012 Today, all businesses are under pressure to produce more, with fewer resources While large enterprises have the means to invest in robust technology solutions, this has not always held true for the small to medium-sized[...]
Identifying Your Need for Recording and Speech Analytics Solutions
Are you are looking to gain business intelligence, increase company (or department) revenues, control costs, or diminish the overall risk of your company If you answered "yes" to any of those, then you have identified that you need a call recording and speech analytics solution to improve your[...]
What is the Implementation Process Like at CallFinder?
At CallFinder, we realize that you are working at 150% to complete your day-to-day tasks, and we want to make the process of adding a speech analytics solution, along with the benefits it brings to the table, painless, affordable, and easy We are here to help you easily discover the conversations[...]
Key Elements of a Speech Analytics Solution
I often use CallCentreHelpercom as a resource to stay on top of the speech analytics industry, follow thought-leaders, and read opinions and advice from the experts Although CallFinder is located in the US and serves businesses in North America, the target audience, users of speech analytics,[...]
Call Recording Contributes to Service Recovery Efforts
“Service recovery” from a customer service standpoint is relatively easy to define “The act of turning a negative into a positive” is one way of conveying the basic premise behind this term But developing an effective service recovery strategy and executing it[...]
Contact Center Monitoring: Customer Complaints can be Blessings in Disguise
Many businesses use call centers as their primary source for customer contact As the “voices” of a company, call center agents represent a critical function for promoting a positive brand reputation They are the initial point of contact for a customer, responsible for disseminating[...]
Complimentary CallFinder Webinar – October 31st at 2pm
Easily Discover Your Customer Conversations -Register for a complimentary CallFinder webinar October 31st at 2pm EST Every day, your customers have a lot to say And your agents, in turn, say a lot about your company and services How do you ensure that you are hearing what’s[...]
Speech Analytics for the Marketing Manager
For many marketing managers (or VPs of marketing, Marketing Directors, etc), any insight you have into what will ultimately be a successful marketing/advertising/promotions campaign is critical There is a simple way to get your hands on those insights, and that is by having the technology in place[...]