Collect Competitive and Market Intelligence with Speech Analytics
Continuing with our theme of addressing the common business challenges that companies of all sizes and industries face, today we're going to focus on how just by recording calls and analyzing them for data, businesses can capture competitive and market intelligence just by listening to their[...]
Optimize Process and Cost Savings with Speech Analytics
This week's articles have focused on the common challenges faced by businesses of all sizes and industries when it comes to capturing, analyzing and acting on customer and market data that is contained within customer conversations - or live phone conversations with customers As a reminder, the[...]
Analyze Data to Boost the Customer Experience
Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process,[...]
6 Business Challenges You Can Tackle With Speech Analytics
Realizing the critical nature of delivering positive experiences to customers, and how quality care contributes directly to a company’s bottom line, great strides are taking place in the technology sector to provide companies of all sizes with the tools they need to easily and precisely[...]
Call Center Optimization with Speech Analytics is As Important As Ever
The multiplicity of ways in which customers seek to have their problems resolved and their questions answered is more daunting than ever At the same time, customers are armed with social media to broadcast their experiences, good and bad, to an ever wider audience Therefore, it is incumbent upon[...]
The Customer Experience Crystal Ball: Predictions for 2013
Today’s article by 1to1 Magazine goes into predictions for 2013, and the challenges that business will face as they attempt to achieve optimal customer experience performance through the many departments of their organizations that touch the customer in some way or another Here is a short[...]
Reasons Your Small Business Needs Call Recording
Call recording can be a useful business tool for many reasons Although it is important that callers know their call is recorded and monitored, recording can offer several ways to improve the customer service experience Capturing Information Call recording can allow you to collect information[...]
Happy Holidays from CallFinder Recording and Speech Analytics!
We want to wish all of our readers and followers a wonderful holiday season Enjoy the cookies and egg[...]
6 Reasons to Add Speech Analytics to Your 2013 Business Strategy
Customer service and the customer experience that your business delivers to customers is the key differentiator between your company and a competitor How do you make sure you are delivering the best possible customer experience, every time you or your sales, customer service, compliance[...]