Morgan Pulitzer, Author at CallFinder - Page 39 of 47

Archive for “Morgan Pulitzer” Post

3 Trends in Call Center Optimization

Call centers continue to change how they do business as new technology and software is developed Companies are working to improve call center optimizationto better serve customers and reach new prospects Trends for 2013 include the use of social media, mobile apps and outbound calls to improve[...]

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Monitor, Ensure Script Compliance with Speech Analytics

The last in our series of common business challenges that can be addressed by capturing the voice of customers is ensuring script compliance “Compliance” means the customer service center or contact center, its employees, and each interaction with customers conforms to a clearly[...]

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Measure Marketing Success, Reduce Churn with Speech Analytics

Without a solution in place to capture, scan and analyze data, businesses are often in the dark about what their customers want and need, and how their competitors and local markets are communicating to consumers   As we’ve been covering in recent articles, businesses face many common[...]

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Collect Competitive and Market Intelligence with Speech Analytics

Continuing with our theme of addressing the common business challenges that companies of all sizes and industries face, today we're going to focus on how just by recording calls and analyzing them for data, businesses can capture competitive and market intelligence just by listening to their[...]

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Optimize Process and Cost Savings with Speech Analytics

This week's articles have focused on the common challenges faced by businesses of all sizes and industries when analyzing and acting on customer and market data that within customer phone conversations As a reminder, the seven common challenges are: Improve Customer Satisfaction Optimize[...]

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Analyze Data to Boost the Customer Experience

Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services   But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process,[...]

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6 Business Challenges You Can Tackle With Speech Analytics

Realizing the critical nature of delivering positive experiences to customers, and how quality care contributes directly to a company’s bottom line, great strides are taking place in the technology sector to provide companies of all sizes with the tools they need to easily and precisely[...]

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Call Center Optimization with Speech Analytics is As Important As Ever

The multiplicity of ways in which customers seek to have their problems resolved and their questions answered is more daunting than ever At the same time, customers are armed with social media to broadcast their experiences, good and bad, to an ever wider audience Therefore, it is incumbent upon[...]

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The Customer Experience Crystal Ball: Predictions for 2013

Today’s article by 1to1 Magazine goes into predictions for 2013, and the challenges that business will face as they attempt to achieve optimal customer experience performance through the many departments of their organizations that touch the customer in some way or another Here is a short[...]

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