Morgan Pulitzer, Author at CallFinder - Page 39 of 47

Archive for “Morgan Pulitzer” Post

Optimize Process and Cost Savings with Speech Analytics

This week's articles have focused on the common challenges faced by businesses of all sizes and industries when it comes to capturing, analyzing and acting on customer and market data that is contained within customer conversations - or live phone conversations with customers As a reminder, the[...]

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Analyze Data to Boost the Customer Experience

Like most businesses, you are probably (hopefully) trying every day to improve the customer experience for those that are buying your products and services   But, if you don’t have a good sense of what you are delivering, analyzing it on a regular basis, and making modifications to process,[...]

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Reasons Your Small Business Needs Call Recording

Call recording can be a useful business tool for many reasons Although it is important that callers know their call is recorded and monitored, recording can offer several ways to improve the customer service experience Capturing Information Call recording can allow you to collect information[...]

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