Morgan Pulitzer, Author at CallFinder - Page 38 of 47

Archive for “Morgan Pulitzer” Post

Important Considerations for Call Center Optimization

Many contact center representatives are no doubt very active with Twitter, Facebook, and other social media in their private lives Social media awareness can be a valuable part of ongoing call center training Many enterprises come to realize, however, that the value of expert call center[...]

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The Potential of Speech Analytics

Many facets of a business can benefit from a recording and speech analysis service, one that provides the ability to efficiently mine recorded conversations and capture the customer experience A recent study by the Aberdeen Group highlights several top reasons why companies are employing speech[...]

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What is Speech Analytics?

If you searched the Internet for "What is Speech Analytics" you've landed on the right spot! In a word, speech analytics software analyzes agent-customer phone calls to discover the true voice of customers and improve quality assurance practices But it's so much more than that This blog post[...]

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3 Trends in Call Center Optimization

Call centers continue to change how they do business as new technology and software is developed Companies are working to improve call center optimizationto better serve customers and reach new prospects Trends for 2013 include the use of social media, mobile apps and outbound calls to improve[...]

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