Morgan Pulitzer, Author at CallFinder - Page 38 of 47

Archive for “Morgan Pulitzer” Post

Monitor the Customer Experience, Improve Retention and Reduce Churn

The front line of communication is a common focus for a speech analytics solution, in order to help companies address customer service quality within their organizations and provide actionable analysis that is necessary to build better tools and training programs for their agents Searches built[...]

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Auto Dealer Uses Call Analytics to Gain Customer Data

This is an interesting use-case of an automotive dealer who is successful at using call recording speech analytics technology to identify areas where they need improvement; what are callers looking for, how many calls do they get related to financing, what percent of their inbound calls are due to[...]

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Call Tracking Metrics – What Is It And How Can It Help You?

Call tracking metrics is a general term to describe the combination of technology and assembled information to assist in making fact-based decisions It is about using the results to organize and analyze performance Placing the correct information to the correct people at the correct time All[...]

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Important Considerations for Call Center Optimization

Many contact center representatives are no doubt very active with Twitter, Facebook, and other social media in their private lives Social media awareness can be a valuable part of ongoing call center training Many enterprises come to realize, however, that the value of expert call center[...]

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Take Call Recording to the Next Level – Mine Calls – Extract Intel

More and more, simple call recording and monitoring is increasingly inadequate   In the face of the growing trend to respond to the dynamic and fluid wants and needs of a business’ customer base (past, present and future), the old convention of manually reviewing calls and monitoring a[...]

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Beyond Call Recording and Quality Assurance with Speech Analytics

Business owners and managers are realizing that the conversations taking place every day between their employees and customers hold much more valuable information than previously understood, and which traditional call recording alone cannot provide Read how companies are accessing in-depth business[...]

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The Business Value of Call Recording with Speech Analytics

Implementing call recording that is enabled with speech analytics technology into daily operations provides enormous value to the business overall, as well as to the many departments within a company that field incoming calls, which hold a wealth of valuable business information When a business[...]

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The Potential of Speech Analytics

Many facets of a business can benefit from a recording and speech analysis service, one that provides the ability to efficiently mine recorded conversations and capture the customer experience A recent study by the Aberdeen Group highlights several top reasons why companies are employing speech[...]

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What is Speech Analytics?

If you searched the Internet for "What is Speech Analytics" you've landed on the right spot! In a word, speech analytics software analyzes agent-customer phone calls to discover the true voice of customers and improve quality assurance practices But it's so much more than that This blog post[...]

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