Morgan Pulitzer, Author at CallFinder - Page 30 of 47

Archive for “Morgan Pulitzer” Post

Preparing for 2014 with Speech Analytics

2014 is quickly approaching, and now is the time when businesses are putting together strategic and tactical plans for the new year, making benchmarks, developing new training programs for employees, and looking for ways to update technology systems to improve operations What are you planning for[...]

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Close The Business Intelligence Gap With Speech Analytics Technolgy

“Business intelligence, or BI, is an umbrella term that refers to a variety of software applications used to analyze an organization’s raw data” -- CIO Magazine Every transaction you have with any customer is a vital piece of business intelligence that rains down on your[...]

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Contact Center Monitoring Is A Growing Trend. Do You Use It?

Contact center monitoring is bigger than it has ever been, and we're not using hyperbole on this one The question is "Do you have it" Or perhaps more importantly, "How soon can you get it" Implementing a contact center monitoring solution is a surefire way to significantly improve the customer[...]

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Building Better BI Using Call Monitoring for Customer Service Analysis

One of the many benefits of call monitoring is the ability for  customer service analysis Finding out how your customers are treated, how they react to special services, and how well your staff handles customer complaints are all detrimental to your business’s success Building usable[...]

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Hiring at CallFinder for Speech Analytics Sales Specialists

We are hiring for several different positions here at 800response and CallFinder: - Inside Sales Account Manager; CallFinder - System Administrator Linux/Windows - Web Application Developer - Bookkeeper - Customer Service Intern See the job descriptions and requirements[...]

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How To Constructively Use Call Recording

Using call recording is important to make sure that the quality of all calls going through is maintained Businesses rely on maintaining a quality relationship with their customers that they speak with over the phone, and that is why they need to look at recording those calls BBC News has reported[...]

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Extract Customer Insights, Improve Voice of Customer: Speech Analytics

New Resources Available to Help Businesses Extract Customer Insights and Improve Voice of Customer Analysis Using Cloud-based Speech Analytics Technology CallFinder, a provider of cloud-based call recording and speech analytics services, today announced free resources are available to businesses[...]

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Ways To Improve Your Call Quality Monitoring

Anyone who has been tasked with running a call center knows the importance of monitoring the quality of the calls that are being processed in that center They understand that the quality of the call that is received by those who are on the other end of the line is important to maintaining a level[...]

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Speech Analytics in Health Care

How much could a phone call cost you Health care is one industry that sees the full impact of telecommunications, both for good and for ill Unfortunately, much of the variability of these experiences is due to a lack of call recording and speech analytics The Health Insurance Portability and[...]

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